International Customer Support Associate

Your Pitchh; Bengaluru; On-site; INR 585,000 - 715,000; Full time

Benefits offered by this job

CAB facility for night shifts

Performance-based incentives

5-day work week with 2 rotational offs

Job summary

Your Pitchh in Bengaluru is hiring a Customer Support Executive for its International Voice Process. You will handle US customer calls, resolve Adobe-related queries, and ensure a smooth customer experience in a fast-paced environment.

The role requires 1+ year of experience in international support, strong communication, and the ability to work US rotation night shifts. Join us for a growth-focused career with incentives and a 5-day week.

Qualifications

• Excellent verbal and written English communication skills.
• Strong US/UK accent comprehension.
• Customer-centric approach with good interpersonal skills.
• Basic technical troubleshooting and problem-solving abilities.
• Ability to work in rotational night shifts (US Shift).

Responsibilities

• Handle inbound voice calls from US customers in a professional and courteous manner.
• Resolve customer queries related to Adobe products with accuracy and efficiency.
• Deliver an outstanding customer experience while adhering to quality standards.
• Meet defined productivity, quality, and compliance metrics.
• Accurately document customer interactions and resolutions in the CRM/system.
• Escalate complex issues whenever required while ensuring customer satisfaction.

Skills

Excellent English communication

US/UK accent comprehension

Customer-centric approach

Technical troubleshooting

Rotational night shifts

Multitasking skills

Education

Undergraduate or Graduate from any discipline

Job description

Customer Support Executive / Customer Advisor International Voice Process

Location: BTM Layout, Bangalore

Experience: 1+ Year

Salary: Up to 6.5 LPA

Shift: US Shift (Rotational Night Shift)

Employment Type: Full-Time

Working Days: 5 Days a Week | 2 Rotational Week Offs

Job Overview

We are hiring enthusiastic and customer-focused Customer Support Executives / Customer Advisors for our International Voice Process. The ideal candidate should have prior experience in international customer support, excellent communication skills, and a passion for delivering exceptional customer service to US-based customers.

If you are looking to build your career in a fast-paced international customer support environment, we'd love to hear from you.

Key Responsibilities

• Handle inbound voice calls from US customers in a professional and courteous manner.


• Resolve customer queries related to Adobe products with accuracy and efficiency.


• Deliver an outstanding customer experience while adhering to quality standards.


• Meet defined productivity, quality, and compliance metrics.


• Communicate clearly and effectively with customers to ensure timely issue resolution.


• Accurately document customer interactions and resolutions in the CRM/system.


• Escalate complex issues whenever required while ensuring customer satisfaction.

Eligibility Criteria

Education

• Undergraduate or Graduate from any discipline.

Experience

• Minimum 1 year of experience in an International BPO, International Voice Process, or Customer Support role.

Required Skills

• Excellent verbal and written English communication skills.


• Strong US/UK accent comprehension.


• Customer-centric approach with excellent interpersonal skills.


• Basic technical troubleshooting and problem-solving abilities.


• Ability to work in rotational night shifts (US Shift).


• Good computer proficiency and multitasking skills.

Compensation & Benefits

• CTC: Up to 6.5 LPA (Based on experience and interview performance)


• Attractive performance-based incentives.


• 5-day work week with 2 rotational week offs.


• Cab facility for employees working between 7:00 PM and 7:00 AM:
  
  
  
  • Female Employees: Two-way cab facility (one trip complimentary and one trip chargeable at 75).
  
  
  • Male Employees: One-way cab facility (75 per trip deducted as transport allowance).
  
  
  
  

Why Join Us?

• Opportunity to work with a leading international customer support process.


• Career growth and learning opportunities.


• Employee-friendly work environment.


• Performance-driven rewards and recognition.

Immediate Joiners Preferred

Candidates who can join immediately or within a short notice period will be given preference.

Contact Details

HR: Neha

Mobile: [phone]

Email: [e-mail]