International Customer Care Executive | US Voice | 2 way cab

JobShop; Bengaluru; On-site; INR 234,000 - 435,000; Full time

Benefits offered by this job

2-Way Cab Facility

Attractive Incentives

Growth Opportunities

Fixed Sat & Sun Week Off

Job summary

JobShop in Bengaluru is hiring a Customer Support Executive for International Voice Process. You will handle inbound calls, resolve queries on products, services, billing and account issues, and maintain CRM records to ensure a positive customer experience.

Freshers are welcome; experienced candidates with International Voice Process exposure are preferred. Strong English, customer service, and problem-solving skills are essential.

Qualifications

• Freshers are welcome to apply.
• Experienced candidates with International Voice Process experience are preferred.
• Excellent spoken and written English communication skills.
• Strong customer service, problem-solving, and interpersonal skills.
• Comfortable working in US Night Shift (Rotational).

Responsibilities

• Handle inbound customer calls professionally and provide exceptional support.
• Resolve customer queries related to products, services, billing, and account-related concerns.
• Deliver accurate information while ensuring a positive customer experience.
• Update customer interactions and case details in CRM systems.
• Meet quality standards and performance metrics such as CSAT, AHT, and First Call Resolution (FCR).
• Escalate complex customer issues to the appropriate support teams when required.

Skills

Customer service

Communication skills

Problem solving

Interpersonal skills

Tools

CRM

Job description

We're Hiring Customer Support Executive | International Voice Process

Kickstart your career with one of Bengaluru's leading international BPOs! We are looking for enthusiastic and customer-focused professionals to join our International Voice Process. If you have excellent communication skills and a passion for delivering exceptional customer service, we'd love to hear from you.

Job Details

• Location: Marathalli
• Shift: US Night Shift (Rotational)
• Salary:
  • Freshers: 21,000/month (3 Months contract) or permanent
  • Experienced: Up to 39,000/month
• Benefits: 2-Way Cab Facility + Attractive Incentives + Growth Opportunities

Key Responsibilities

• Handle inbound customer calls professionally and provide exceptional support.
• Resolve customer queries related to products, services, billing, and account-related concerns.
• Deliver accurate information while ensuring a positive customer experience.
• Update customer interactions and case details in CRM systems.
• Meet quality standards and performance metrics such as CSAT, AHT, and First Call Resolution (FCR).
• Escalate complex customer issues to the appropriate support teams when required.

Eligibility

• Freshers are welcome to apply.
• Experienced candidates with International Voice Process experience are preferred.
• Excellent spoken and written English communication skills.
• Strong customer service, problem-solving, and interpersonal skills.
• Comfortable working in US Night Shift (Rotational).

Key Skills

International Voice Process | Customer Support | Inbound Voice | Customer Service | CRM | Query Resolution | CSAT | AHT | Communication Skills

Why Join Us?

• Competitive salary package with incentives
• Fixed Saturday & Sunday week offs
• 2-Way Cab Facility
• 5 Days Working
• Career growth with leading global brands
• Professional and employee-friendly work environment