International Voice Process Executive

International Center for Strategic Alliances; Bengaluru; On-site; INR 223,200 - 334,800; Full time

Benefits offered by this job

Attractive salary with performance-based incentives

Paid training and career development programs

Transportation facilities for night shifts

Health insurance and other benefits

Friendly work environment

Job summary

A global customer support organization in Bengaluru is looking for an International Voice Process Executive. The role involves handling customer queries and concerns over the phone while ensuring high customer satisfaction. Candidates should possess excellent communication skills in English and the ability to work in night and rotational shifts. The job offers a friendly work environment, attractive salary with performance incentives, and various benefits including health insurance.

Qualifications

• Excellent communication skills in English, both verbal and written.
• Ability to work in night shifts and rotational shifts.
• Basic computer knowledge and typing speed.

Responsibilities

• Handle inbound and outbound international calls for customer service.
• Resolve customer queries efficiently and professionally.
• Ensure customer satisfaction through effective communication.

Skills

Excellent communication skills in English

Strong listening and interpersonal skills

Ability to work in night shifts

Basic computer knowledge

Ability to handle pressure

Education

HSC / Graduate / Undergraduate

Job description

Job Title: International Voice Process Executive

Location: Bangalore
Department: Customer Support / BPO / Call Center
Job Type: Full-Time
Shift: Night Shift / Rotational (based on process)
Experience: 0-3 Years
Education: HSC / Graduate / Undergraduate

Job Summary:

We are looking for dynamic and customer-focused individuals to join our International Voice Process team. As a Voice Process Executive, you will be responsible for handling customer queries and concerns over the phone, ensuring a high level of customer satisfaction and quality service in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound international calls for customer service, support, or sales.
• Resolve customer queries efficiently and professionally.
• Ensure customer satisfaction through effective communication and problem-solving.
• Meet and exceed performance metrics such as call quality, response time, and issue resolution.
• Maintain accurate records of customer interactions using CRM tools.
• Follow company policies and standard operating procedures (SOPs).
• Work closely with team leaders and quality teams to improve service delivery.
• Escalate complex issues to appropriate departments when required.

Required Skills & Qualifications:

• Excellent communication skills in English (verbal and written).
• Strong listening and interpersonal skills.
• Ability to work in night shifts and rotational shifts.
• Basic computer knowledge and typing speed.
• Previous experience in international voice process or BPO (preferred but not mandatory).
• Ability to handle pressure and maintain composure during difficult conversations.

Benefits:

• Attractive salary with performance-based incentives.
• Paid training and career development programs.
• Transportation facilities (pick-up and drop for night shifts).
• Health insurance and other benefits.
• Friendly work environment and growth opportunities.

Shift Timing:

• Any time from (5pm - 11pm) which will be instructed by the HR
• Week offs: Rotational