Customer Support Executive - International Voice Process (Night Shift)

Caledon Technologies India; Bengaluru; On-site; INR 260,000 - 380,000; Full time

Job summary

Caledon Technologies India Private Limited in Bangalore is hiring for a Customer Care Executive in our International Voice Process. You will engage with customers, assess needs, and ensure timely responses across calls, emails, and tickets.

We welcome candidates from PUC to graduates, including freshers and career restart seekers. Rotational night shifts for US/Canada processes, six days per week, work from office.

Qualifications

• English communication is essential.
• Experience in customer support is advantageous, but freshers are welcome.
• Willing to work rotational/night shifts and six days per week.

Responsibilities

• Interact with customers professionally to ensure satisfaction.
• Assess customers' needs to determine appropriate solutions.
• Ensure timely responses to calls, emails, and tickets and escalate when needed.
• Provide accurate, valid, and complete information using the proper tools.
• Manage workload efficiently and support teammates as the customer base grows.
• Utilize general tools to resolve queries and document interactions.
• Contribute to refining support processes and prioritizing requests.

Skills

English communication

Customer service

Education

PUC (12th grade)

Diploma

Undergraduates

Graduates

Tools

General tools

Job description

Job Title: Customer Care Executive - International Voice Process

Location: Bangalore (Work From Office)

Dear Candidate, Greetings of the day! We are excited to announce that we are hiring candidates for the role of Customer Care Executive in our International Voice Process. We welcome applications from individuals with PUC (12th grade), Diploma, Undergraduates, Graduates, and experienced professionals, including freshers and those looking to restart their careers.

Job Description

As a Customer Care Executive, you will play a vital role in ensuring customer satisfaction by providing exceptional support. Your primary responsibilities will include:

• Customer Interaction: Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Needs Assessment: Identify and assess customers' needs to achieve satisfaction.
• Timely Response: Ensure that calls, emails, and web tickets received at the helpdesk are responded to within the specified time frame and resolved or escalated as necessary.
• Information Accuracy: Provide accurate, valid, and complete information by using the appropriate methods and tools.
• Workload Management: Manage a fair workload while being willing to go the extra mile to meet desired results.
• Tools Experience: Experience with general tools.
• Process Improvement: Refine support processes, define priorities for support requests, and assist in training other team members as our customer base grows.

Desired Candidate Profile

We are seeking candidates who meet the following criteria:

• Educational Background: PUC (12th grade), Diploma, Undergraduates, or Graduates.
• Communication Skills: Excellent English communication skills are essential.
• Experience: Previous experience in customer support or related fields is advantageous, but
• freshers are welcome to apply.
• Career Restart: Individuals looking to restart their careers after a break are encouraged to apply.

Important Points

Important Points: Please apply only if you are comfortable with the following conditions:

• Shifts: Rotational shifts (including night shifts for US/Canada processes).
• Work Schedule: 6 days of working per week. (Rotational week off)
• Transport: No transport will be provided.
• Work Environment: This is a complete work-from-office position located in Bangalore.

We welcome freshers.

Best regards,

HR Department

Caledon Technologies India Private Limited

Email: [e-mail]