International Customer Support | 5 Days Working | 2-Way Cab

JobShop; Bengaluru; On-site; INR 350,000 - 650,000; Full time

Benefits offered by this job

Attractive salary with incentives

Growth opportunities in internationalB

Rotational week offs

Dynamic and professional environment

Job summary

JobShop is hiring for an International Voice Process role in Bangalore. The position targets experienced candidates for customer support, with opportunities to work on global accounts and international clients across US and UK time zones.

Responsibilities include handling customer interactions, resolving billing and service queries, and maintaining CRM records. The role offers incentives and growth in the international BPO sector with rotating shifts.

Qualifications

• Fluent verbal and written English communication.
• Strong customer handling skills.
• Problem-solving and conflict resolution abilities.
• Good interpersonal and listening skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Understand customer concerns through active listening and provide appropriate solutions.
• Build positive customer relationships while ensuring high customer satisfaction.
• Resolve customer queries related to accounts, services, billing, or process-related concerns.
• Maintain accurate documentation of customer interactions in CRM/tools.
• Manage customer expectations and resolve conflicts effectively.
• Coordinate with internal teams for quick issue resolution.
• Deliver excellent customer service while meeting quality and productivity targets.

Skills

English Fluency

Customer Handling

Problem Solving

Interpersonal Skills

Listening Skills

Job description

We are hiring for an International Voice Process for leading global companies. Excellent opportunity for experienced candidates looking to build a career in customer support.

Job Role:

Customer Support Executive International Voice Process

Location:

Bangalore

Salary:

3.5 LPA 6.5 LPA + Incentives

Shift:

US / UK / Rotational Shifts

Key Responsibilities:

• Handle inbound and outbound customer interactions professionally
• Understand customer concerns through active listening and provide appropriate solutions
• Build positive customer relationships while ensuring high customer satisfaction
• Resolve customer queries related to accounts, services, billing, or process-related concerns
• Maintain accurate documentation of customer interactions in CRM/tools
• Manage customer expectations and resolve conflicts effectively
• Coordinate with internal teams for quick issue resolution
• Deliver excellent customer service while meeting quality and productivity targets

Skills Required:

• Fluent verbal and written English communication
• Strong customer handling skills
• Problem-solving and conflict resolution abilities
• Good interpersonal and listening skills
• Ability to work in a fast-paced environment

Perks & Benefits:

• Attractive salary package with incentives
• Growth opportunities in the international BPO sector
• Rotational week offs
• Dynamic and professional work environment