International Customer Service Representative

Your Pitchh; Bengaluru; On-site; INR 600,000 - 650,000; Full time

Benefits offered by this job

Cab facility for night shifts

Employee cab policy

Job summary

Your Pitchh in Bengaluru is seeking experienced Customer Support Executives for the International Voice Process. You will handle inbound calls from US customers, provide accurate Adobe product assistance, and strive to meet quality and performance targets. This role requires 1+ year in a BPO and strong communication skills.

The position offers a US night shift with 5 days work and 2 days off, and cab facilities as part of perks. Immediate joining is preferred.

Qualifications

• Education: Undergraduate / Graduate
• Experience: Minimum 1 year in any BPO/related role
• Excellent verbal and written English communication
• Strong US/UK accent comprehension
• Basic technical knowledge
• Customer-centric approach with strong problem-solving skills

Responsibilities

• Handle inbound international customer calls professionally
• Provide accurate resolution for customer queries related to Adobe products
• Ensure high levels of customer satisfaction and service quality
• Meet defined productivity, quality, and compliance metrics
• Maintain clear and effective communication with customers

Skills

English communication

US accent comprehension

Customer-centric

Problem solving

Education

Undergraduate or Graduate degree

Job description

Job Title: Customer Support Executive / Customer Advisor

Location: BTM

Shift: US Shift

CTC: Up to 6.5 LPA

IMMEDIATE JOINERS ONLY!!!

Job Title: Customer Support Executive

Location: BTM Layout, Bangalore

Experience Required: Minimum 1 Year any BPO Experience

CTC: Up to 6-6.5 LPA

Shift: US Shift (Rotational)

Work Schedule: 5 Days Working (Night Shift)| 2 Days Rotational Week Off

Job Summary

We are seeking experienced Customer Support Executives for the International Voice Process. The candidates will be responsible for delivering exceptional customer support to US customers while ensuring adherence to quality and performance standards.

Key Responsibilities

Handle inbound international customer calls professionally

Provide accurate resolution for customer queries related to Adobe products

Ensure high levels of customer satisfaction and service quality

Meet defined productivity, quality, and compliance metrics

Maintain clear and effective communication with customers

Eligibility Criteria

• Education: Undergraduate / Graduate
• Experience: Minimum 1 year of any experience

• Skills & Competencies:

Excellent verbal and written English communication

Strong US/UK accent comprehension

Basic technical knowledge

Customer-centric approach with strong problem-solving skills

Benefits

• Performance-based incentives
• Cab Facility (for shifts between 7:00 PM 7:00 AM)

Male Employees: One-way cab provided; 75 per trip deducted as allowance

Female Employees: Two-way cab provided (one way free, one way charged 75)

Interested candidates contact- HR Pavan (6362910198) or [e-mail]