International Customer Care job in Gurgaon

Smart Vision Consultancy Services; Gurugram District; On-site; INR 366,000 - 438,000; Full time

Job summary

Smart Vision Consultancy Services, based in Gurgaon, is hiring International Customer Care Executives for its US travel process (voice and blended). The role involves handling calls, emails, and chats for international customers, assisting with travel bookings, and resolving issues while upholding quality standards.

Candidates should have 6 months to 1 year in an international call center, fluency in English, and be comfortable with night shifts. 5 days work, 2 days off, office-based in Noida.

Qualifications

• Graduate or undergraduate degree; international call center experience 6–12 months mandatory.
• Excellent spoken and written English.
• Willing to work night and rotational shifts.
• Basic computer knowledge and typing skills.

Responsibilities

• Handle inbound and outbound calls, emails, and chats from international travel customers.
• Assist with flight, hotel, and travel bookings, changes, cancellations, and refunds.
• Resolve customer queries, complaints, and requests professionally and on time.
• Share accurate information on fares, itineraries, policies, and services.
• Keep customer satisfaction high on every interaction.
• Record call details and update customer records in the system.
• Follow process guidelines and quality standards.
• Escalate unresolved issues to the relevant team when required.

Skills

International voice process

Travel process

US process

Blended process

Customer service

International BPO

Inbound calls

Customer support

Night shift

Travel sales

Education

Graduate or undergraduate

Job description

International Customer Care Executive, US Voice & Blended) | Gurugram

A Gurgaon-based international company is hiring Customer Care Executives for its US travel process (voice and blended).

Job Highlights

• Salary: Rs. 36000 CTC /
• 5 days working, 2 days off
• Work from office, Noida

Key Responsibilities

• Handle inbound and outbound calls, emails, and chats from international travel customers
• Assist with flight, hotel, and travel bookings, changes, cancellations, and refunds
• Resolve customer queries, complaints, and requests professionally and on time
• Share accurate information on fares, itineraries, policies, and services
• Keep customer satisfaction high on every interaction
• Record call details and update customer records in the system
• Follow process guidelines and quality standards
• Escalate unresolved issues to the relevant team when required

Candidate Requirements

• Graduate or undergraduate
• 6 Months to 1 year of experience in an international call center (minimum 6 Months mandatory)
• Experience in a travel, hotel and airlines process is preferred
• Excellent spoken and written English
• Comfortable with night and rotational shifts
• Good listening skills and a customer-first attitude
• Able to stay calm under pressure and resolve issues
• Basic computer knowledge and typing skills

Key Skills

International Voice Process, Travel Process, US Process, Blended Process, Customer Service, International BPO, Inbound Calls, Customer Support, Night Shift, Travel Sales