International Customer Support job in Noida

Smart Vision Consultancy Services; Dadri; On-site; INR 478,000 - 574,000; Full time

Job summary

Smart Vision Consultancy Services, Noida-based company, is seeking an International Customer Care Executive for US Voice and Blended Processes. Open for night shifts with 5 days a week work; candidates with 1 year international call center experience and excellent English skills are encouraged to apply. CTC Rs.

51,400 and in-hand Rs. 42,800, no cab provided, work from office. Applicants should be graduate or undergraduate with strong communication abilities and typing speed; contact Mamta at

Qualifications

• Excellent English communication skills, both spoken and written.
• 01 to 06 years of experience in international call center environments.
• Willingness to work in a voice process and rotational shifts.

Responsibilities

• Handle inbound and outbound customer calls for international clients.
• Resolve customer queries, complaints, and requests in a professional and timely manner.
• Provide accurate information about products and services.
• Maintain a high level of customer satisfaction on every interaction.
• Document call details and update records in the system.
• Follow process guidelines and quality standards.
• Escalate unresolved issues to the relevant team when required.

Skills

Excellent English

Customer service

Typing

Basic computer knowledge

Job description

International Customer Care Executive For Voice and Blended Process

Noida based International Company is hiring for US Voice and Blended Process, candidate should have excellent verbal and written skills, salary Rs.51400 ctc and Rs.42800 inhand, any grad. or undergrad. with 01 year of international call center exp. can apply, should be open for night shifts, 5 days a week working, no cab, work from office profile.

Key Responsibilities:

• Handle inbound and outbound customer calls for international clients


• Resolve customer queries, complaints, and requests in a professional and timely manner


• Provide accurate information about products and services


• Maintain a high level of customer satisfaction on every interaction


• Document call details and update records in the system


• Follow process guidelines and quality standards


• Escalate unresolved issues to the relevant team when required

Candidate Requirements:

• Excellent English communication skills, both spoken and written


• 01 to 06 years of experience


• Willingness to work in a voice process and rotational shifts


• Good listening skills and a customer-first attitude


• Ability to handle pressure and resolve issues calmly


• Basic computer knowledge and typing skills

Call Mamta - 9643075013