International BPO Executive |Voice Process | Gurgaon

WSNE Consulting Pvt. Ltd.; Dadri, Gurugram District; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Cab facility

Incentives and bonuses

Job summary

WSNE Consulting Pvt. Ltd. is seeking a customer support associate to handle international calls and resolve queries with accuracy and professionalism.

The role requires clear English communication, basic computer skills, and willingness to work in rotational night shifts. You will contribute to customer satisfaction and adhere to company policies and quality standards.

Qualifications

• Minimum 1 year experience in Voice Process (BPO).
• 12th Pass or graduate qualification.
• Good English communication with clear pronunciation.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational shifts, including night shifts.
• Good listening, problem-solving, and interpersonal skills.

Responsibilities

• Handle inbound and/or outbound customer calls from international clients.
• Resolve customer queries and provide accurate information about products or services.
• Communicate professionally with customers in English.
• Maintain customer satisfaction by providing effective and timely solutions.
• Follow company policies, quality standards, and call-handling procedures.
• Achieve assigned performance targets and maintain call quality.

Skills

Voice process

English communication

Typing

Interpersonal skills

Education

12th Pass

Graduate

Tools

MS Office

Job description

Job Responsibilities

• Handle inbound and/or outbound customer calls from international clients.
• Resolve customer queries and provide accurate information about products or services.
• Communicate professionally with customers in English.
• Maintain customer satisfaction by providing effective and timely solutions.
• Follow company policies, quality standards, and call-handling procedures.
• Achieve assigned performance targets and maintain call quality.

Eligibility Criteria

• Minimum 1year experience in Voice Process (BPO)
• Minimum qualification: 12th Pass / Graduate.
• Good English communication skills with clear pronunciation.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational shifts, including night shifts.
• Good listening, problem-solving, and interpersonal skills.

Salary & Benefits

• Salary: Depending on last drawn
• Attractive incentives and performance bonuses, where applicable.
• Career growth opportunities in the BPO industry.
• Cab facility and other benefits as per company policy.

Shift Details

• Rotational shifts / US or UK shifts.
• Five or six working days per week, depending on the process.
• Weekly offs as per company policy.