Customer Support Executive | International Voice | US Process

WSNE Consulting Pvt. Ltd.; Gurugram District; On-site; INR 540,000 - 660,000; Full time

Benefits offered by this job

Shuttle/Cab service

Incentives as per policy

Job summary

WSNE Consulting Pvt. Ltd. in Gurgaon is hiring experienced Customer Care / Customer Support professionals for an International Voice Inbound Process supporting US-based customers.

The role involves handling customer interactions, resolving queries, and delivering excellent service with upselling and cross-selling opportunities. Eligibility includes B.Com / M.Com / MBA Finance with a minimum of 2 years’ relevant experience.

Qualifications

• Minimum 2 years of relevant Customer Care / Customer Support experience.
• Experience with International Voice / Inbound Voice Process preferred.
• Comfortable working in a US-shift / night-shift environment.

Responsibilities

• Handle inbound calls from US-based customers.
• Understand customer requirements and provide appropriate solutions.
• Resolve customer queries while maintaining high customer satisfaction.
• Identify and utilize opportunities for upselling and cross-selling.
• Accurately document customer interactions in the relevant systems.
• Meet defined productivity, quality, and customer service metrics.
• Escalate complex customer issues per the defined process.

Skills

English proficiency

Education

B.Com / M.Com / MBA Finance

Job description

Job Description

We are hiring experienced Customer Care / Customer Support professionals for an International Voice Inbound Process supporting US-based customers.

The role involves handling customer interactions, resolving queries, and providing excellent customer service. Upselling and cross-selling opportunities are also part of the process.

Eligibility

• Qualification: B.Com / M.Com / MBA Finance


• Experience: Minimum 2 years of relevant Customer Care / Customer Support experience


• Prior experience in International Voice / Inbound Voice Process is preferred.


• Candidates should be comfortable working in a US-shift / night-shift environment.


• Strong English communication and customer-handling skills are required.

Key Responsibilities

• Handle inbound calls from US-based customers.


• Understand customer requirements and provide appropriate solutions.


• Resolve customer queries while maintaining a high level of customer satisfaction.


• Demonstrate strong communication and active listening skills.


• Identify and utilize opportunities for upselling and cross-selling.


• Maintain process quality and adhere to defined SOPs and compliance requirements.


• Accurately document customer interactions in the relevant systems.


• Meet defined productivity, quality, and customer service metrics.


• Escalate complex customer issues as per the defined process.

Job Details

• Work Mode: 100% Work from Office


• Process: International Voice Support Inbound


• Customer Base: US-based customers


• Shift: Primarily night shifts


• Location: Gurgaon Badshahpur


• Salary: Up to 6 LPA.


• Transport: Shuttle/Cab as per company policy


• Incentives: As per company policy


• Additional Perks: As per company policy