International Customer Service job in Noida

Smart Vision Consultancy Services; Dadri; On-site; INR 478,000 - 574,000; Full time

Job summary

Smart Vision Consultancy Services in Noida is hiring for an International Customer Care Executive to handle US voice and blended processes. Excellent verbal and written English is essential; 1–6 years of international call center experience is needed.

Night shifts and rotational shifts are part of the role, with a 5-day work week and no cab provided. The role requires basic computer and typing skills, and candidates must be ready to work from office in a night-shift environment.

Qualifications

• Excellent English communication skills, spoken and written.
• 1–6 years of international call center experience.
• Willingness to work in a voice process and rotational shifts.
• Basic computer knowledge and typing skills.

Responsibilities

• Handle inbound and outbound customer calls for international clients
• Resolve customer queries, complaints, and requests in a professional and timely manner
• Provide accurate information about products and services
• Maintain a high level of customer satisfaction on every interaction
• Document call details and update records in the system
• Follow process guidelines and quality standards
• Escalate unresolved issues to the relevant team when required

Skills

English communication

Education

Graduation or Undergraduate

Job description

International Customer Care Executive For Voice and Blended Process

Noida based International Company is hiring for US Voice and Blended Process, candidate should have excellent verbal and written skills, salary Rs.51400 ctc and Rs.42800 inhand, any grad. or undergrad. with 01 year of international call center exp. can apply, should be open for night shifts, 5 days a week working, no cab, work from office profile.

Key Responsibilities

• Handle inbound and outbound customer calls for international clients
• Resolve customer queries, complaints, and requests in a professional and timely manner
• Provide accurate information about products and services
• Maintain a high level of customer satisfaction on every interaction
• Document call details and update records in the system
• Follow process guidelines and quality standards
• Escalate unresolved issues to the relevant team when required

Candidate Requirements

• Excellent English communication skills, both spoken and written
• 01 to 06 years of experience
• Willingness to work in a voice process and rotational shifts
• Good listening skills and a customer-first attitude
• Ability to handle pressure and resolve issues calmly
• Basic computer knowledge and typing skills

Call Mamta - 9643075013