International Customer Care job in Noida

Smart Vision Consultancy Services; Dadri; On-site; INR 478,000 - 574,000; Full time

Job summary

Smart Vision Consultancy Services in Noida is hiring an International Customer Care Executive for Voice Process to handle inbound and outbound calls for international clients.

The role requires excellent English communication, 1–6 years experience (freshers welcome), night shifts, five days a week, basic computer skills, and a customer-first attitude to resolve issues professionally.

Qualifications

• Excellent English communication, both spoken and written.
• 01 to 06 years of international call center experience; freshers welcome.
• Willingness to work in a voice process with rotational night shifts.
• Good listening and a customer-first attitude.
• Basic computer knowledge and typing skills.

Responsibilities

• Handle inbound and outbound calls for international clients.
• Resolve queries, complaints, and requests in a professional and timely manner.
• Provide accurate information about products and services.
• Maintain a high level of customer satisfaction on every interaction.
• Document call details and update records in the system.
• Follow process guidelines and quality standards.
• Escalate unresolved issues to the relevant team when required.

Skills

Excellent English

Verbal & written

Night shifts

Rotational shifts

Typing skills

Customer-first

Job description

International Customer Care Executive For Voice Process

Noida based International Company is hiring for US Voice Banking Process, candidate should have excellent verbal and written skills, salary Rs.51400 ctc and Rs.42800 inhand, any grad. or undergrad. with 01 year of international call center exp. can apply, should be open for night shifts, 5 days a week working, no cab, work from office profile.

Key Responsibilities

• Handle inbound and outbound customer calls for international clients
• Resolve customer queries, complaints, and requests in a professional and timely manner
• Provide accurate information about products and services
• Maintain a high level of customer satisfaction on every interaction
• Document call details and update records in the system
• Follow process guidelines and quality standards
• Escalate unresolved issues to the relevant team when required

Candidate Requirements

• Excellent English communication skills, both spoken and written
• 01 to 06 years of experience; freshers are welcome to apply
• Willingness to work in a voice process and rotational shifts
• Good listening skills and a customer-first attitude
• Ability to handle pressure and resolve issues calmly
• Basic computer knowledge and typing skills