International Chat Support Executive

Lyros Technologies Pvt Ltd-CMMI Level 3; Hyderabad; On-site; INR 312,000 - 424,000; Full time

Job summary

Lyros Technologies Pvt Ltd-CMMI Level 3 in Andhra Pradesh is seeking an International Chat Support Executive to provide exceptional chat and email assistance to our international clients. The role focuses on delivering timely, accurate information and maintaining high levels of customer satisfaction.

You will handle inquiries, resolve issues, and collaborate with colleagues to ensure smooth service delivery while continually updating your product knowledge and understanding of company policies.

Qualifications

• Provide chat and email support to international clients.
• Maintain professionalism and empathy in interactions.
• Document interactions for quality improvements.
• Stay updated on product knowledge and company policies.

Responsibilities

• Engage with customers via chat and email, addressing inquiries and resolving issues in a timely manner.
• Provide accurate information about products and services, ensuring customers have a clear understanding of their options.
• Maintain a high level of professionalism and empathy while interacting with customers from diverse backgrounds.
• Document customer interactions and feedback to help improve service quality and customer experience.
• Collaborate with team members and other departments to ensure seamless service delivery and customer satisfaction.
• Stay updated on product knowledge and company policies to provide accurate support.

Skills

Communication

Customer service

Multitasking

Chat & email support

Problem solving

Empathy

Job description

We are seeking an enthusiastic and customer-oriented International Chat Support Executive to join our dynamic team in Andhra Pradesh. The ideal candidate will be responsible for providing exceptional support to our international clients through chat and email channels. This role is crucial in ensuring customer satisfaction and maintaining the company's reputation for outstanding service.

Key Responsibilities

• Engage with customers via chat and email, addressing inquiries and resolving issues in a timely manner.
• Provide accurate information about products and services, ensuring customers have a clear understanding of their options.
• Maintain a high level of professionalism and empathy while interacting with customers from diverse backgrounds.
• Document customer interactions and feedback to help improve service quality and customer experience.
• Collaborate with team members and other departments to ensure seamless service delivery and customer satisfaction.
• Stay updated on product knowledge and company policies to provide accurate support.

Required Skills

• Strong communication skills, both written and verbal, with a focus on customer service.
• Ability to work in a fast-paced environment and handle multiple inquiries simultaneously.
• Proficiency in using chat support tools and email communication.
• Problem-solving skills and the ability to think critically under pressure.
• A positive attitude and a willingness to learn and adapt to new challenges.

If you are passionate about helping customers and have the required skills, we encourage you to apply for this exciting opportunity to be part of our team. We look forward to your application!