International chat Support-Only International Chat Experience Required

IntouchCX; Hyderabad; On-site; INR 180,000 - 300,000; Full time

Job summary

IntouchCX in Hyderabad (WFO) is seeking a Customer Service Representative to handle chat and email inquiries. You will deliver prompt, courteous support, resolve issues, and ensure a high level of customer satisfaction in a fast-paced environment.

The role requires a high school diploma or equivalent, at least 6 months in customer service or international chat support, strong typing, and the ability to multitask while maintaining accuracy. Rotational night shifts apply.

Qualifications

• High school diploma or equivalent required.
• Minimum 6 months of experience in Customer Service, International Chat Support, or BPO Operations.
• Strong typing and multitasking abilities.
• Background verification requirements.

Responsibilities

• Provide prompt, professional chat and email support to customers.
• Respond to customer inquiries and resolve issues within defined service standards.
• Accurately communicate information related to products, services, policies, and processes.
• Document customer interactions and maintain accurate records in internal systems.
• Manage customer communications during critical situations and escalations.

Skills

Verbal communication

Written communication

Typing speed

Multitasking

Empathy

Education

High school diploma or equivalent

Job description

Job Title - Customer Service Representative (Chat Support)

Company-IntouchCX

Location- Hyderabad

Workspace -WFO

Department - Operations Channel Chat Support

Language -English

Hours of Operation -Rotational Night Shifts

About the Role

We are looking for customer focused and detailed oriented customer service representatives to join our operations team. In this role, you will provide exceptional support to customers through chat and email channels, ensuring timely resolutions of inquiries while delivering a positive customer experience. The ideal candidate is an excellent communicator, possesses strong problem- solving skills, and thrives in a fast-paced environment.

Key Responsibilities

Providing prompt and professional support to customers through chat and email channels. Respond to customer inquiries and resolve issues efficiently while maintaining high levels of customer satisfaction. Accurately communicate information related to products, services, policies, and processes. Build customer trust through empathy, active listening, and effective written communication. Investigate customer concerns and provide appropriate resolutions within defined service standards. Document customer interactions and maintain accurate records in internal systems. Manage customer communications during critical situations and escalations. Ensure compliance with company policies, procedures, and quality standards.

Required Skills and Competencies

Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation Excellent attention to detail and problem-solving abilities. Ability to multitask and manage multiple customer interactions simultaneously. Strong customer-centric approach and interpersonal skills. Ability to work effectively in a dynamic and fast-paced environment. Proficiency in computer applications and web-based systems. Strong organizational and time-management skills. Ability to work flexible schedules, including weekends and holidays, as required.

Qualification & Expereince

High school diploma or equivalent required Minimum 6 months of experience in Customer Service, International Chat Support, or BPO Operations. Strong typing and multitasking abilities Must successfully clear background verification requirements.

Why Join Us

Opportunity to work with a global customer experience organization. Collaborative and inclusive work culture. Structured training and career growth opportunities. Exposure to international customers and best-in-class service practices.

For any Queries

Contact HR Simu

7075920827

or, [e-mail]