Chat Support Executive

Lyros Technologies Pvt Ltd-CMMI Level 3; Hyderabad; On-site; INR 240,000 - 320,000; Full time

Job summary

Lyros Technologies Pvt Ltd-CMMI Level 3 in Hyderabad is seeking a dedicated Chat Support Executive to join our customer care team. You will deliver high quality assistance via chat, resolve inquiries, and guide customers through products and services in a fast paced environment.

The ideal candidate has strong written and verbal communication, experience in chat support, and the ability to multitask across dual chat systems while maintaining professionalism and empathy.

Qualifications

• Strong written and verbal communication skills.
• Experience in chat support or similar role, preferably in an international BPO setting.
• Ability to multitask and manage time effectively in a fast-paced environment.

Responsibilities

• Engage with customers via chat to assist with inquiries, resolve issues, and provide information about products and services.
• Maintain a high level of professionalism and empathy while communicating with customers.
• Utilize dual chat systems to manage multiple customer interactions simultaneously, ensuring timely responses.
• Collaborate with team members and other departments to resolve complex issues.
• Document customer interactions and feedback accurately in the system to improve service quality.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Skills

Communication skills

Chat support experience

Multitasking

International BPO

Chat software proficiency

Tools

Chat support software

Job description

We are seeking a dedicated and enthusiastic Chat Support Executive to join our team in Andhra Pradesh. The ideal candidate will be responsible for providing exceptional customer service through chat support, ensuring that all customer inquiries are addressed promptly and effectively. As a Chat Support Executive, you will play a crucial role in enhancing customer satisfaction and loyalty by delivering high-quality support in a fast-paced environment.

Key Responsibilities:

• Engage with customers via chat to assist with inquiries, resolve issues, and provide information about products and services.
• Maintain a high level of professionalism and empathy while communicating with customers.
• Utilize dual chat systems to manage multiple customer interactions simultaneously, ensuring timely responses.
• Collaborate with team members and other departments to collaborate and resolve complex issues.
• Document customer interactions and feedback accurately in the system to improve service quality.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Required Skills:

• Strong communication skills, both written and verbal, with a focus on customer service.
• Experience in chat support or a similar role, preferably in an international BPO setting.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in using chat support software and tools.
• A positive attitude and a willingness to learn and adapt to new challenges.