International Chat Support Executive

KG Invicta Services (KGiS); Coimbatore District; Presencial; INR 300 000 - 420 000; Tempo integral

Resumo da oferta

KG Invicta Services (KGiS) in Tamil Nadu seeks an International Chat Support Executive to deliver high-quality assistance to our global clients. You will handle online chats, resolve inquiries, and contribute to a positive customer experience.

You will collaborate with teammates, stay updated on product knowledge, and maintain accurate CRM records to ensure efficient service delivery in a fast-paced environment.

Qualificações

• Strong written English communication is required.
• Excellent problem-solving and customer-centric mindset.
• Ability to work independently and in a team.
• Familiarity with chat tools and CRM systems is a plus.

Responsabilidades

• Engage with customers via chat to provide support and information.
• Respond to inquiries promptly and accurately to ensure satisfaction.
• Troubleshoot issues and escalate complex problems when needed.
• Maintain detailed records of interactions in the CRM system.
• Collaborate with team members to improve service delivery.
• Stay updated on product knowledge and company policies.

Conhecimentos

Excellent English

Problem-solving

Teamwork

Independent worker

Ferramentas

Chat support tools

CRM systems

Descrição da oferta de emprego

We are seeking an enthusiastic and dedicated International Chat Support Executive to join our team in Tamil Nadu. In this role, you will be responsible for providing exceptional customer service through online chat platforms, assisting customers with their inquiries, and ensuring a positive experience. You will be the first point of contact for our international clients, addressing their needs and resolving issues in a timely manner.

Key Responsibilities:

• Engage with customers via chat to provide support and information regarding our products and services.
• Respond to customer inquiries promptly and accurately, ensuring a high level of customer satisfaction.
• Troubleshoot and resolve customer issues effectively, escalating complex problems to the appropriate departments when necessary.
• Maintain detailed records of customer interactions and transactions in our CRM system.
• Collaborate with team members to improve service delivery and customer experience.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Required Skills:

• Excellent written communication skills in English.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with chat support tools and CRM systems is a plus.

If you are passionate about customer service and have the skills to thrive in a dynamic environment, we encourage you to apply for this exciting opportunity. Join us in delivering outstanding support to our international clientele and be a part of our growing team!