Remote Chat Support Executive Position Hyderabad

The Elitejob; India; Remote; INR 279,000 - 390,600; Full time

Benefits offered by this job

Competitive salary with performance-based incentives

Work from home

Paid training and skill development opportunities

Career growth opportunities

Job summary

A leading customer support firm is seeking a Remote Chat Support Executive in India. This role is perfect for individuals who have strong communication skills and enjoy solving customer problems via live chat. Responsibilities include addressing customer queries, troubleshooting issues, and maintaining records. Ideal candidates will have a higher secondary education or degree and possess good typing speed. Flexible working hours and competitive salary with incentives offered.

Qualifications

• Strong written and verbal communication skills in English.
• Basic understanding of customer service principles.
• Typing speed of 35–40 words per minute.

Responsibilities

• Respond to customer queries through live chat and email.
• Troubleshoot basic technical issues for customers.
• Maintain accurate records of customer interactions.

Skills

Strong written and verbal communication skills in English

Basic understanding of customer service principles

Typing speed of 35–40 words per minute

Familiarity with live chat software

Ability to multitask

Education

10+2 (Higher Secondary) or any Graduate degree

Job description

Job Summary

HR Service Jobs is looking for a highly motivated and customer-focused Remote Chat Support Executive to join our virtual team. This role is ideal for individuals who excel in written communication, enjoy solving problems, and can provide exceptional support to customers via live chat. You will handle inquiries, resolve issues, and ensure a positive experience for our clients while working comfortably from your home.

Key Responsibilities

• Respond to customer queries promptly and professionally through live chat and email.

• Assist customers in navigating products, services, and company portals.

• Troubleshoot basic technical or account-related issues with clear instructions.

• Maintain accurate records of all customer interactions and resolutions.

• Escalate complex issues to the appropriate internal teams for timely resolution.

• Ensure adherence to company policies, procedures, and quality standards.

• Deliver excellent customer service to enhance client satisfaction and retention.

Required Skills and Qualifications

• Strong written and verbal communication skills in English.

• Basic understanding of customer service principles and best practices.

• Typing speed of 35–40 words per minute with high accuracy.

• Familiarity with live chat software, CRM tools, or ticketing systems is an advantage.

• Ability to multitask and remain calm under pressure.

• Minimum qualification: 10+2 (Higher Secondary) or any Graduate degree.

Experience

• Fresher-friendly; 0–2 years of customer support experience is preferred.

• Prior experience in a remote chat support or BPO environment is an added advantage.

Working Hours

• Flexible shifts, including day and evening hours.

• 5–6 days working per week, depending on project requirements.

Knowledge, Skills, and Abilities

• Proficiency in using computers and web-based applications.

• Good problem-solving and analytical thinking skills.

• Patience and empathy in handling customer concerns.

• Ability to work independently with minimal supervision in a remote setup.

• Team-oriented mindset with a commitment to meeting deadlines and performance metrics.

Benefits

• Competitive salary with performance-based incentives.

• Work from the comfort of your home with zero commute stress.

• Paid training and skill development opportunities.

• Career growth and opportunities to move into senior support or team lead roles.

• Supportive and collaborative remote working environment.

Why Join HR Service Jobs?

• Join a leading service provider committed to employee well-being and career growth.

• Experience the flexibility of a remote job with structured support and training.

• Be part of a team that values innovation, work-life balance, and professional development.

How to Apply

Interested candidates can apply by sending their updated resume to our HR team uswith the subject line:
Application for Remote Chat Support Executive – Hyderabad.

Alternatively, visit our official website and submit your application through the Careers section. Shortlisted candidates will be contacted for an online assessment and virtual interview.