Walk-in | International Chat Support Associate - Experienced

IntouchCX; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

IntouchCX in Hyderabad is seeking customer service representatives to handle chat and email support, delivering timely resolutions and a positive customer experience.

The ideal candidate communicates effectively, solves problems, and thrives in a fast-paced setting. Strong typing, multitasking, and background verification are required, with prior international client experience preferred.

Qualifications

• High school diploma or equivalent required.
• Minimum 6 months of experience in Customer Service, International Chat Support, or BPO Operations.
• Strong typing and multitasking abilities.
• Must successfully clear background verification requirements.
• Experience handling multiple chats simultaneously. Strong analytical and decision-making skills.
• Previous experience in international customer support environments.
• Ability to learn new systems and processes quickly.

Responsibilities

• Providing prompt and professional support to customers through chat and email channels.
• Respond to customer inquiries and resolve issues efficiently while maintaining high levels of customer satisfaction.
• Accurately communicate information related to products, services, policies, and processes.
• Build customer trust through empathy, active listening, and effective written communication.
• Investigate customer concerns and provide appropriate resolutions within defined service standards.
• Document customer interactions and maintain accurate records in internal systems.
• Manage customer communications during critical situations and escalations.
• Ensure compliance with company policies, procedures, and quality standards.

Skills

Typing speed

Multitasking

Communication

Empathy

Education

High school diploma or equivalent

Job description

We are looking for customer focused and detailed oriented customer service representatives to join our operations team. In this role, you will provide exceptional support to customers through chat and email channels, ensuring timely resolutions of inquiries while delivering a positive customer experience.

The ideal candidate is an excellent communicator, possesses strong problem- solving skills, and thrives in a fast-paced environment.

Role & responsibilities:-

• Providing prompt and professional support to customers through chat and email channels.
• Respond to customer inquiries and resolve issues efficiently while maintaining high levels of customer satisfaction.
• Accurately communicate information related to products, services, policies, and processes.
• Build customer trust through empathy, active listening, and effective written communication.
• Investigate customer concerns and provide appropriate resolutions within defined service standards.
• Document customer interactions and maintain accurate records in internal systems.
• Manage customer communications during critical situations and escalations.
• Ensure compliance with company policies, procedures, and quality standards.

Preferred candidate profile:-

• High school diploma or equivalent required
• Minimum 6 months of experience in Customer Service, International Chat Support, or BPO Operations.
• Strong typing and multitasking abilities
• Must successfully clear background verification requirements.
• Experience handling multiple chats simultaneously.Strong analytical and decision-making skills.
• Previous experience in international customer support environments.Ability to learn new systems and processes quickly.