Back Office Customer Expert I| International

TP; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

TP in Bengaluru is seeking a skilled Back Office Customer Expert to join our fast-paced BPO team. You will handle customer inquiries, resolve issues, and maintain records with accuracy.

The role requires strong communication, problem solving, and the ability to work both independently and in a team, adapting to changing demands while delivering high-quality service. If you thrive in a dynamic environment, this position offers growth and the chance to contribute to process improvements that boost

Qualifications

• Minimum 1 year of customer-facing experience, preferably in a BPO setting.
• Excellent communication and problem-solving skills.
• Ability to work in a dynamic and rapidly changing environment.
• Strong analytical and critical thinking skills.
• Proficient in using computer systems and software applications.
• Ability to work independently and as part of a team.
• UG education: Any Graduate.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service and ensure satisfaction.
• Work effectively in a team to achieve common goals.
• Maintain accurate records of customer interactions and transactions.
• Identify and elevate complex issues to senior team members.
• Develop and implement process improvements to enhance efficiency.

Skills

Excellent communication

Problem solving

Analytical thinking

Teamwork

Independent work

Computer proficiency

Education

Any Graduate

Job description

We are looking for a highly skilled and experienced Back Office Customer Expert to join our team in the BPO industry. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment.

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service and ensure satisfaction.
• Work effectively in a team to achieve common goals.
• Maintain accurate records of customer interactions and transactions.
• Identify and elevate complex issues to senior team members.
• Develop and implement process improvements to enhance efficiency.

Job Requirements

• Minimum 1 year of experience in a customer-facing role, preferably in a BPO setting.
• Excellent communication and problem-solving skills.
• Ability to work in a dynamic and rapidly changing environment.
• Strong analytical and critical thinking skills.
• Proficient in using computer systems and software applications.
• Ability to work independently and as part of a team.
• UG education: Any Graduate.