International Call Center Executive

SHARDA CONSULTANCY SERVICES; Gurugram District; On-site; INR 240,000 - 360,000; Full time

Job summary

SHARDA CONSULTANCY SERVICES is seeking energetic International Call Center Executives to join our team in Gurgaon. This role is ideal for freshers or candidates with up to 6 years in customer service, eager to start a career in international BPO.

You will handle customer inquiries, provide information about our services, and aim for high customer satisfaction through effective communication. Key responsibilities include handling calls, documenting interactions, and collaborating with teammates

Qualifications

• Excellent communication in English (verbal and written).
• Familiarity with voice processes and call handling techniques.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Strong interpersonal skills and a customer-oriented mindset.
• Willingness to learn and adapt to new challenges in the BPO sector.

Responsibilities

• Engage with customers via phone calls, addressing their queries and providing solutions in a timely manner.
• Maintain a high level of professionalism and courtesy while interacting with customers.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and communication skills.

Skills

Excellent English communication

Voice processes and call handling

Multitasking in fast-paced environment

Interpersonal skills

Willingness to learn in BPO

Job description

We are seeking enthusiastic and motivated individuals to join our team as International Call Center Executives. This role is ideal for freshers looking to start their career in the dynamic field of international business process outsourcing (BPO). As an International Call Center Executive, you will be responsible for handling customer inquiries, providing information about our services, and ensuring customer satisfaction through effective communication.

Key Responsibilities

• Engage with customers via phone calls, addressing their queries and providing solutions in a timely manner.
• Maintain a high level of professionalism and courtesy while interacting with customers.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and communication skills.

Required Skills

• Excellent communication skills in English, both verbal and written.
• Familiarity with voice processes and call handling techniques.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Strong interpersonal skills and a customer-oriented mindset.
• Willingness to learn and adapt to new challenges in the BPO sector.

If you are a fresh graduate or have up to 6 years of experience in customer service or related fields, we encourage you to apply. Join us in delivering exceptional service to our international clientele and kickstart your career in the BPO industry.