Intern

AU SMALL FINANCE BANK; Shahpura; On-site; INR 150,000 - 210,000; Part time

Job summary

AU Small Finance Bank Limited invites applications for a Sales and Service Intern role. The intern will support the sales and customer service teams, gain exposure to banking products, client engagement strategies, and service delivery in a growing small finance bank.

It offers hands‑on experience in acquiring customers and strengthening relationships while upholding high service standards. The position provides exposure to regulatory environments and CRM systems, with opportunities to

Skills

Lead Generation

CRM

Sales Presentation

Market Research

Data Entry

Customer Service

Communication Skills

Problem-Solving

Team Collaboration

Regulatory Compliance Awareness

Education

Business Administration

Finance

Marketing

Job description

Group Company: AU Small Finance Bank Limited

Designation: Intern

Position description

#*Position description*#

Primary Responsibilities

#*Primary Responsibilities*#

Additional Responsibilities

#*Additional Responsibilities*#

Reporting Team

• Reporting Designation: #*Reporting Designation*#
• Reporting Department: #*Reporting Department*#

Educational Qualifications Preferred

• Category: #*Category*#
• Field specialization: #*Field specialization*#
• Degree: #*Degree*#
• Academic score: #*Academic score*#
• Institution tier: #*Institution tier*#

Required Certification/s

#*Required Certification/s*#

Required Training/s

#*Required Training/s*#

Required Work Experience

• Industry: #*Industry*#
• Role: #*Role*#
• Years of experience: #*Years of experience*#

Job Brief

Join AU Small Finance Bank Limited as a Sales and Service Intern, where you will gain hands-on experience in the financial services sector by supporting the sales and customer service teams. This role offers a unique opportunity to understand banking products, customer engagement strategies, and service delivery processes within a rapidly growing small finance bank. You will assist in driving customer acquisition, enhancing client relationships, and ensuring high-quality service standards, contributing to the bank's mission of financial inclusion and customer satisfaction.

Responsibilities

• Assist the sales team in identifying potential customers and generating leads through market research and outreach activities.
• Support the customer service team in addressing client inquiries, resolving issues, and providing timely information about banking products and services.
• Participate in the preparation and delivery of sales presentations and product demonstrations to prospective clients.
• Maintain accurate records of customer interactions, sales activities, and service requests using CRM tools and internal databases.
• Collaborate with cross-functional teams to ensure seamless service delivery and customer onboarding processes.
• Analyze customer feedback and market trends to provide insights that help improve sales strategies and service quality.
• Contribute to the development and execution of promotional campaigns and customer engagement initiatives.
• Assist in compliance and documentation processes to ensure adherence to regulatory requirements and internal policies.
• Support the team in preparing reports on sales performance, customer satisfaction, and service metrics for management review.

Skill

• Lead Generation
• Customer Relationship Management (CRM)
• Sales Presentation
• Market Research
• Data Entry and Documentation
• Customer Service
• Communication Skills
• Problem-Solving
• Team Collaboration
• Regulatory Compliance Awareness

Preferred Qualifications

• Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.
• Basic understanding of banking products, financial services, and customer relationship management principles.

Key Performance Indicators

#*Key Performance Indicators*#

Required Competencies

#*Required Competencies*#

Required Knowledge

#*Required Knowledge*#

Required Skills

#*Required Skills*#

Required Abilities

• Physical: #*Physical*#
• Other: #*Other*#

Work Environment Details

#*Work Environment Details*#

Specific Requirements

• Travel: #*Travel*#
• Vehicle: #*Vehicle*#
• Work Permit: #*Work Permit*#

Other Details

• Pay Rate: #*Pay Rate*#
• Contract Types: #*Contract Types*#
• Time Constraints: #*Time Constraints*#
• Compliance Related: #*Compliance Related*#
• Union Affiliation: #*Union Affiliation*#