Intern

AU SMALL FINANCE BANK; Rajgarh; On-site; INR 56,000 - 89,000; Full time

Job summary

AU Small Finance Bank Limited’s Sales and Service internship offers hands-on experience in banking operations, customer engagement, and sales strategies within a growing financial services environment.

The role supports customer acquisition, service delivery improvements, and the development of financial product knowledge while trainees gain practical exposure in a professional banking setting.

Qualifications

• Join AU Small Finance Bank Limited's Sales and Service team as a dynamic intern, gaining hands-on experience in the financial services sector.
• This role offers a unique opportunity to understand banking operations, customer engagement, and sales strategies within a rapidly growing small finance bank.

Responsibilities

• Assist the sales team in identifying and reaching out to potential customers to promote banking products and services.
• Support customer service representatives in addressing client inquiries and resolving service-related issues promptly.
• Conduct market research to gather insights on customer needs, competitor offerings, and emerging financial trends.
• Help in preparing sales presentations, proposals, and promotional materials tailored to diverse customer segments.
• Maintain accurate records of customer interactions, sales activities, and service feedback using CRM tools.
• Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction.
• Participate in training sessions to enhance knowledge of banking products, compliance standards, and sales techniques.
• Assist in organizing and executing customer engagement events and campaigns to boost brand visibility.
• Monitor and report on sales performance metrics and customer service quality indicators to management.
• Support the team in adhering to regulatory requirements and internal policies related to sales and service operations.

Skills

CRM

Financial Product Knowledge

Sales Prospecting

Market Research and Analysis

Effective Communication

Data Entry and Record Keeping

Presentation Development

Event Coordination

Regulatory Compliance Awareness

Team Collaboration

Education

Business Administration / Finance / Marketing degree

Job description

• Financial Product Knowledge

Group Company

AU Small Finance Bank Limited

Designation

Intern

Office Location

Reporting Team

• Reporting Designation: #*Reporting Designation*#


• Reporting Department: #*Reporting Department*#

Educational Qualifications Preferred

• Category: #*Category*#


• Field specialization: #*Field specialization*#


• Degree: #*Degree*#


• Academic score: #*Academic score*#


• Institution tier: #*Institution tier*#

Required Certification/s

#*Required Certification/s*#

Required Training/s

#*Required Training/s*#

Required Work Experience

• Industry: #*Industry*#


• Role: #*Role*#


• Years of experience: #*Years of experience*#

Job Brief

Join AU Small Finance Bank Limited's Sales and Service team as a dynamic intern, gaining hands‑on experience in the financial services sector. This role offers a unique opportunity to understand banking operations, customer engagement, and sales strategies within a rapidly growing small finance bank. The intern will support the team in driving customer acquisition, enhancing service delivery, and contributing to the bank's mission of financial inclusion. This position is ideal for individuals eager to develop practical skills in sales, customer relationship management, and financial product knowledge while working in a professional banking environment.

Responsibilities

• Assist the sales team in identifying and reaching out to potential customers to promote banking products and services.


• Support customer service representatives in addressing client inquiries and resolving service‑related issues promptly.


• Conduct market research to gather insights on customer needs, competitor offerings, and emerging financial trends.


• Help in preparing sales presentations, proposals, and promotional materials tailored to diverse customer segments.


• Maintain accurate records of customer interactions, sales activities, and service feedback using CRM tools.


• Collaborate with cross‑functional teams to ensure seamless service delivery and customer satisfaction.


• Participate in training sessions to enhance knowledge of banking products, compliance standards, and sales techniques.


• Assist in organizing and executing customer engagement events and campaigns to boost brand visibility.


• Monitor and report on sales performance metrics and customer service quality indicators to management.


• Support the team in adhering to regulatory requirements and internal policies related to sales and service operations.

Skill

• Customer Relationship Management (CRM)


• Financial Product Knowledge


• Sales Prospecting


• Market Research and Analysis


• Effective Communication


• Data Entry and Record Keeping


• Presentation Development


• Event Coordination


• Regulatory Compliance Awareness


• Team Collaboration

Preferred Qualifications

• Currently pursuing or recently completed a degree in Business Administration, Finance, Marketing, or a related field.


• Basic understanding of banking products, financial services, and customer relationship management principles.


• Strong communication skills with the ability to engage effectively with diverse customer groups.


• Proficiency in MS Office applications and familiarity with CRM software is advantageous.


• Demonstrated interest in the financial services industry and eagerness to learn and adapt in a fast‑paced environment.

Key Performance Indicators

#*Key Performance Indicators*#

Required Competencies

#*Required Competencies*#

Required Knowledge

#*Required Knowledge*#

Required Skills

#*Required Skills*#

Required Abilities

• Physical: #*Physical*#


• Other: #*Other*#

Work Environment Details

#*Work Environment Details*#

Specific Requirements

• Travel: #*Travel*#


• Vehicle: #*Vehicle*#


• Work Permit: #*Work Permit*#

Other Details

• Pay Rate: #*Pay Rate*#


• Contract Types: #*Contract Types*#


• Time Constraints: #*Time Constraints*#


• Compliance Related: #*Compliance Related*#


• Union Affiliation: #*Union Affiliation*#