Inside Sales Specialist

Krishna Jewellers Pearls And Gems; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Krishna Jewellers Pearls And Gems in Hyderabad, India, seeks an Expert Lead Nurturing specialist to manage high-value leads across chat, email, video, and voice. You will tailor outreach, map journeys, and hand off qualified prospects to the sales team.

The role emphasizes strong communication, emotional intelligence, and CRM-driven pipeline management to optimize conversion rates and collaboration with marketing and technical sales.

Qualifications

• 2+ years of direct experience in omni-channel sales development, lead nurturing, or digital customer journey roles.
• Deep familiarity with how digital leads behave and transitioning them from inquiry to serious buyer.
• Excellent communication and emotional intelligence with proven remote-channel trust-building.
• Experience with CRM management, pipeline tracking, and lead scoring methodologies.

Responsibilities

• Handle complex/high-value leads across chat, email, video, and voice with adaptable tone and strategy.
• Map end-to-end customer journey from first click to sales handover; identify bottlenecks and optimize conversions.
• Deeply qualify leads to supply highly targeted, prepped prospects to the core sales team.
• Collaborate with marketing for lead quality feedback and with technical sales to ensure flawless handover.
• Mentor junior nurturers and set benchmarks for handling difficult conversations or stalled leads.

Skills

Omni-channel sales

Lead nurturing

Digital customer journey

Communication

Emotional intelligence

CRM management

Pipeline tracking

Lead scoring

Tools

CRM software

Job description

Key Responsibilities:

• Expert Lead Nurturing: Handle the most complex or high-value leads across all digital channels (chat, email, video, voice), adapting your tone and strategy to individual customer profiles.
• Journey Mapping & Optimization: Map out the end-to-end customer journey from first click to sales handover. Identify bottlenecks and implement best practices to increase the conversion rate of leads.
• Advanced Qualification: Deeply qualify leads by understanding their underlying motivations, ensuring the core sales team only receives highly targeted, fully primed prospects.
• Cross-Functional Alignment: Work closely with the marketing team to give feedback on lead quality and with the technical sales team to ensure the handover process is flawless.
• Mentorship: Act as the benchmark for the nurturing team, occasionally guiding junior and mid- level nurturers on handling difficult conversations or stalled leads.

Requirements:

• 2+ years of direct experience in an omni-channel sales development, lead nurturing, or digital customer journey role.
• Plug-and-play readiness: Deep familiarity with how digital leads behave and how to transition them from casual inquiry to serious buyer.
• Exceptional communication and emotional intelligence, with a proven track record of building trust via remote channels (video, chat, voice).
• Expertise in CRM management, pipeline tracking, and lead scoring methodologies