Digital/Online Sales

Krishna Jewellers Pearls and Gems Private Limited; Hyderabad; On-site; INR 250,000 - 400,000; Full time

Job summary

Krishna Jewellers Pearls and Gems Private Limited in Hyderabad is seeking a Junior Omni-Channel Journey Nurturer to be the first contact for leads from social media, the website, and emails. You will capture requirements, engage customers through their preferred channel, and keep them engaged until they are ready to talk to our sales team.

The role focuses on friendly, customer-centric communication, accurate CRM updates, and smooth handoffs to senior sales for technical discussions and closing.

Qualifications

• 1–2 years of experience in retail, customer service, or basic inside sales.
• Excellent written and verbal communication skills.
• High empathy and patience to handle customer inquiries.
• Basic tech-savviness to navigate social platforms, chat tools and CRM.

Responsibilities

• Lead capture from social media, website and email inquiries.
• Engage leads via phone, WhatsApp, or video call as preferred.
• Build rapport and provide information without pushing for a sale.
• Follow up consistently to keep interest warm and informed.
• Identify strong buying signals and hand over to senior sales for closing.
• Maintain accurate CRM records of interactions and preferences.

Skills

Customer service

Retail

Inside sales

Job description

Job Profile 1: Junior Omni-Channel Journey Nurturer

Role Overview:

We are looking for a friendly, customer-centric Junior Journey Nurturer to be the first point of contact for leads coming from our digital platforms (social media, website, emails). Your goal is to make a great first impression, capture the customer's requirements, and keep them engaged through their preferred communication channel until they are ready to talk to our core sales team.

Key Responsibilities:

• Lead Capture: Monitor inbound inquiries from social media, emails, and website forms, responding promptly.
• Personalized Communication: Reach out to leads via their preferred method—whether that is a phone call, WhatsApp chat, or video call.
• Relationship Building: Act as a friendly guide. Answer basic questions and build a rapport without pushing for a hard sale.
• Consistent Follow-up: Keep in touch with leads regularly, providing them with helpful information to keep their interest warm.
• Sales Handover: Identify when a customer is showing strong buying signals and smoothly transfer the lead to our Senior Sales Representatives for technical discussions and closing.
• CRM Management: Keep accurate, up-to-date records of customer interactions and preferences in our system.

Requirements:

• 1 to 2 years of experience in retail, customer service, or basic inside sales.
• Excellent written and verbal communication skills.
• High empathy and patience to handle customer inquiries.
• Basic tech-savviness to navigate social media platforms, chat tools, and CRM software.