Presales Executive Job ID: 392796

RentoMojo; India; On-site; INR 300,000 - 600,000; Full time

Job summary

RentoMojo is seeking an energetic sales professional to handle lead qualification, customer engagement, and online sales through chat, email, and calls. You will identify potential customers, qualify leads, and present rental plans to convert inquiries into orders.

You will maintain accurate CRM records, analyze customer data to boost performance, and collaborate with Sales and Marketing to align on customer preferences and trends. Build lasting relationships and ensure high-quality service.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• 1-3 years in online sales, pre-sales, telesales, or customer support.
• Excellent communication and persuasion skills.
• Strong understanding of e-commerce sales and online customer behavior.
• Experience with CRM tools and online sales platforms.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond to inbound inquiries via chat, email, and calls.
• Identify qualified leads for the sales team.
• Provide product information and recommend rental plans.
• Drive online sales and conversions; assist closing deals.
• Maintain CRM records and analyze customer data.
• Collaborate with Sales & Marketing for lead handover.

Skills

Excellent communication skills

Persuasion skills

E-commerce sales understanding

CRM tools experience

Multitasking in fast-paced environment

Education

Bachelor's degree in Business/Marketing or related field

Tools

CRM tools

Online sales platforms

Job description

Key Responsibilities:

• Lead Qualification & Customer Engagement:
• Respond to inbound customer inquiries via chat, email, and calls.
• Identify potential customers and qualify leads for the sales team.
• Provide detailed product information and recommend suitable rental plans.
• Online Sales & Conversion:
• Engage with customers through online platforms to drive conversions.
• Assist in closing deals by addressing queries, offering solutions, and providing a seamless purchase experience.
• Follow up with interested customers to ensure order completion.
• CRM & Data Management:
• Maintain accurate records of customer interactions and inquiries in the CRM system.
• Track and analyze customer data to improve sales performance.
• Collaboration with Sales & Marketing Teams:
• Work closely with the sales team to ensure smooth handover of qualified leads.
• Provide insights to the marketing team on customer preferences and trends.
• Customer Relationship Management:
• Build and maintain long‑term relationships with potential and existing customers.
• Ensure high customer satisfaction through prompt and professional service.

Key Requirements:

• Education: Bachelor's degree in Business, Marketing, or a related field.
• Experience: 1-3 years in online sales, pre-sales, telesales, or customer support.
• Skills:
• Excellent communication and persuasion skills.
• Strong understanding of e‑commerce sales and online customer behavior.
• Experience with CRM tools and online sales platforms.
• Ability to multitask and work in a fast‑paced environment.