Inside Sales Representative

New Era Informatique; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

New Era Informatique Pvt. Ltd. in Mumbai is seeking an Inside Sales Representative to handle inbound and outbound calls, qualify leads, and convert prospects into opportunities for IT services and solutions.

You will maintain a structured sales pipeline, follow up on leads, and coordinate with account management and technical teams to address client requirements. The ideal candidate will nurture existing accounts, ensure customer satisfaction, and document all interactions in the CRM.

Qualifications

• Handle inbound and outbound calls to qualify leads and convert prospects into opportunities.
• Maintain a structured sales pipeline and follow up on leads.
• Prepare proposals and coordinate with account management and technical teams.
• Nurture existing accounts to drive customer satisfaction and repeat business.
• Document all interactions in the CRM and contribute to sales process improvements.

Responsibilities

• Handle inbound and outbound calls to qualify leads and convert prospects into opportunities.
• Maintain a structured sales pipeline and follow up on leads.
• Prepare proposals and coordinate with account management and technical teams.
• Nurture existing accounts to drive customer satisfaction and repeat business.
• Document all interactions in the CRM and contribute to sales process improvements.

Skills

Inside Sales

Lead Generation

Account Management

Customer Service

Customer Satisfaction

B2B IT sales

Communication

Negotiation

Presentation

CRM tools

On-site collaboration

Education

B.E./B.Tech

Bachelors in IT/related field

Diploma or degree in Business/Marketing/IT

Tools

CRM software

Job description

Company Description

New Era Informatique Pvt. Ltd., founded in 2001, is an end-to-end technology solutions and IT services provider focused on practical, world-class solutions that address diverse business needs. With a lean, agile workforce of 100+ team members and over two decades of industry experience, the company has built a strong reputation for quality and integrity. New Era leverages innovation, robust systems, and its Smart-Serve software tool to automate help desk operations and ensure service delivery against strict SLAs. The company supports organizations with managed IT services, as well as nationwide 24/7 remote and on-site IT support, helping improve IT operations on-premise. Its culture emphasizes responsiveness, customer delight, and smart use of technology to drive client success.

Role Description

This is a full-time, on-site Inside Sales Representative role based in Mumbai. The Inside Sales Representative will handle inbound and outbound calls, qualify leads, and convert prospects into opportunities by presenting appropriate IT services and solutions. Daily responsibilities include maintaining a sales pipeline, following up on leads, preparing proposals, and coordinating with the account management and technical teams to address client requirements. The role also involves nurturing existing accounts, ensuring customer satisfaction, and documenting all interactions and activities in the CRM system. The ideal candidate will collaborate closely with sales leadership to meet targets, support marketing campaigns, and contribute to continuous improvement of sales processes.

Qualifications

• Candidates should possess strong Inside Sales skills, including handling inbound/outbound calls and managing a structured sales pipeline.
• Candidates should possess Lead Generation and Account Management skills to identify prospects, build relationships, and grow existing accounts.
• Candidates should possess Customer Service and Customer Satisfaction skills to respond to client needs promptly and maintain long-term trust.
• Relevant experience in B2B IT services or technology solutions sales is highly beneficial.
• Strong communication, negotiation, and presentation skills, with the ability to explain technical concepts in clear business terms.
• Comfort using CRM tools and basic productivity software to track activities and report on performance.
• Ability to work on-site in Mumbai, collaborate with cross-functional teams, and meet defined sales targets.
• Preferred qualification: diploma or degree in Business, Marketing, IT, or a related field, or equivalent practical
• Excellent verbal and written communication skills.
• Strong interpersonal and convincing skills.
• Basic understanding of IT products, services, and technology concepts.
• Good presentation and tele-calling skills.
• Strong follow-up and relationship management capabilities.
• Ability to learn new technologies quickly.
• Customer handling and objection management skills.
• Self-motivated, energetic, and target-oriented personality.
• Team player with positive attitude and willingness to grow in sales.

Educational Qualification

• B.E / B.Tech
• Graduate in IT-related field
• Any technical or computer-related educational background preferred

Experience Required

• 1- 4 Years of Experience
• Experienced candidates only apply

Preferred Candidate Profile

• Enthusiastic and eager to build a career in IT sales.
• Confident in speaking with senior-level customer stakeholders.
• Passionate about technology and customer engagement.
• Strong learning attitude and professional communication.
• Capable of working in a fast-paced sales environment.