Inside Sales Executive

L&T EduTech (Larsen & Toubro ); Zone 11 Valasaravakkam; On-site; INR 400,000 - 600,000; Full time

Job summary

L&T EduTech (Larsen & Toubro ) invites an Inside Sales Executive to engage with qualified leads, explain programs, and convert inquiries into enrollments. You will nurture prospects, handle follow-ups, and maintain CRM records to support business growth.

The role emphasizes strong communication in English and regional languages, with a focus on delivering an exceptional learner experience and achieving conversion targets. Immediate joiners preferred.

Qualifications

• Bachelor's degree in any discipline.
• Experience in inside sales, telecalling, or customer acquisition.
• Ability to handle high call volumes with quality interactions.

Responsibilities

• Connect with qualified inbound leads through calls, emails, and other communication channels to understand customer requirements.
• Explain L&T EduTech's programs, offerings, learning pathways, and value proposition to prospective learners and customers.
• Qualify leads based on eligibility, interest, and business requirements, ensuring timely follow-up throughout the sales lifecycle.
• Build rapport with prospective customers and guide them through the admission or enrollment process.
• Achieve assigned lead conversion, revenue, and productivity targets on a consistent basis.
• Maintain accurate records of customer interactions, follow-ups, and lead status in the CRM system.
• Coordinate with marketing, operations, and customer support teams to ensure a seamless customer experience.
• Address customer queries regarding course curriculum, certifications, fee structure, schedules, and program benefits.
• Conduct timely follow-ups with interested prospects to maximize conversions and minimize lead drop-offs.
• Provide periodic reports on lead status, conversion metrics, and customer feedback to reporting managers.
• Continuously improve product knowledge and stay updated on new programs and promotional campaigns.

Skills

Inside Sales

Lead Conversion

Telecalling

Customer Acquisition

English & Regional Languages

Education

Bachelor's degree

Job description

The Inside Sales Executive will be responsible for engaging with qualified leads generated through digital campaigns, enquiries, webinars, referrals, and marketing initiatives. The role focuses on understanding customer requirements, providing information on L&T EduTech's programs, nurturing prospects through the sales funnel, and converting qualified leads into successful enrollments or business opportunities. The incumbent will play a key role in supporting business growth by delivering an exceptional customer experience and achieving assigned conversion targets.

Educational Qualifications

Bachelor's degree in any discipline

Key Responsibilities

• Connect with qualified inbound leads through calls, emails, and other communication channels to understand customer requirements.
• Explain L&T EduTech's programs, offerings, learning pathways, and value proposition to prospective learners and customers.
• Qualify leads based on eligibility, interest, and business requirements, ensuring timely follow-up throughout the sales lifecycle.
• Build rapport with prospective customers and guide them through the admission or enrollment process.
• Achieve assigned lead conversion, revenue, and productivity targets on a consistent basis.
• Maintain accurate records of customer interactions, follow-ups, and lead status in the CRM system.
• Coordinate with marketing, operations, and customer support teams to ensure a seamless customer experience.
• Address customer queries regarding course curriculum, certifications, fee structure, schedules, and program benefits.
• Conduct timely follow-ups with interested prospects to maximize conversions and minimize lead drop-offs.
• Provide periodic reports on lead status, conversion metrics, and customer feedback to reporting managers.
• Continuously improve product knowledge and stay updated on new programs and promotional campaigns.

Functional Skills

• Experience in Inside Sales, Telecalling, Lead Conversion, or Customer Acquisition.
• Strong communication and convincing skills in English and regional languages.
• Ability to handle high call volumes while maintaining quality customer interactions.

Note: Looking for Immediate Joiners

Behavioural Competencies

• Strong customer-centric approach with excellent listening skills.
• Strong interpersonal and relationship-building skills.