Inside Sales Executive

Duru Cooperation; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Duru Cooperation, based in Mumbai, seeks a results-driven inside sales specialist to engage inbound leads via phone, WhatsApp, and email. You will analyze needs, propose relevant learning products, and guide prospects toward enrollment while maintaining CRM discipline and daily metrics.

The role requires 6 days a week with a rolling weekly off, and on-site work from Santacruz with a 10:00 AM–7:00 PM schedule. Fluency in English and Hindi is essential for success in this EdTech-focused position.

Qualifications

• Graduate in any discipline.
• 6 months–3 years in B2C inside sales, telesales, or customer success; EdTech/digital products preferred.
• Fluent in English and Hindi with clear communication.
• Proven ability to meet sales, revenue, and conversion targets.
• Proficient in CRM, spreadsheets, and virtual meeting tools.
• Strong objection-handling, follow-up, and customer relationship skills.
• Willing to work 6 days a week with one rolling weekly off.
• On-site at Santacruz, Mumbai; 10:00 AM–7:00 PM.

Responsibilities

• Engage inbound leads through calls, WhatsApp, and email and conduct needs analysis.
• Convert qualified prospects into paying customers and achieve assigned sales targets.
• Recommend relevant courses, advanced programs, bundles, and learning products.
• Develop strong product knowledge to deliver confident and consultative sales pitches.
• Maintain accurate CRM records, follow-ups, deal stages, and daily call metrics.
• Handle customer queries empathetically and coordinate with support teams when required.
• Ensure timely follow-ups and prevent lead leakage throughout the sales pipeline.
• Share customer and market insights with marketing, product, and activation teams.
• Contribute to customer satisfaction and post-enrollment experience.

Skills

Fluent English

Fluent Hindi

CRM proficiency

Sales targets

Objection handling

Follow-up

Education

Bachelor's degree

Tools

CRM systems

Spreadsheets

Video conferencing tools

Job description

Role & responsibilities

• Engage inbound leads through calls, WhatsApp, and email and conduct needs analysis.
• Convert qualified prospects into paying customers and achieve assigned sales targets.
• Recommend relevant courses, advanced programs, bundles, and learning products.
• Develop strong product knowledge to deliver confident and consultative sales pitches.
• Maintain accurate CRM records, follow-ups, deal stages, and daily call metrics.
• Handle customer queries empathetically and coordinate with support teams when required.
• Ensure timely follow-ups and prevent lead leakage throughout the sales pipeline.
• Share customer and market insights with marketing, product, and activation teams.
• Contribute to customer satisfaction and post-enrollment experience.

Mandatory Requirements

• Graduate in any discipline.
• 6 months - 3 years of experience in B2C inside sales, telesales, or customer success; EdTech/digital products preferred.
• Fluent in English and Hindi with clear and engaging communication.
• Proven ability to achieve sales, revenue, and conversion targets.
• Proficiency in CRM systems, spreadsheets, and virtual meeting tools.
• Strong objection-handling, follow-up, and customer relationship skills.
• Comfortable working 6 days a week, with one rolling weekly off.
• Willing to work 10:00 AM7:00 PM, on-site at Santacruz, Mumbai.