Education Sales Counselor - Inside Sales

Duru Cooperation; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Duru Cooperation in Mumbai is seeking an energetic inside sales professional to engage inbound leads via calls, WhatsApp and email, and to perform needs analysis. You will convert prospects into paying customers, recommend courses and bundles, and maintain CRM records with daily metrics.

The role is on-site in Santacruz, 10:00 AM–7:00 PM, six days a week, with growth opportunities in EdTech products. You will also share market insights with marketing and product teams, ensuring a smooth

Qualifications

• 13 years of experience in B2C inside sales or customer success.
• Fluent in English and Hindi with clear communication.
• Graduate in any discipline.
• EdTech/digital products experience preferred.
• Willing to work 6 days a week with one rolling weekly off.
• On-site in Santacruz, Mumbai, 10:00 AM–7:00 PM.

Responsibilities

• Engage inbound leads through calls, WhatsApp, and email and conduct needs analysis.
• Convert qualified prospects into paying customers and achieve sales targets.
• Recommend relevant courses, advanced programs, bundles, and learning products.
• Develop strong product knowledge to deliver confident and consultative sales pitches.
• Maintain accurate CRM records, follow-ups, deal stages, and daily call metrics.
• Handle customer queries empathetically and coordinate with support teams when required.
• Ensure timely follow-ups and prevent lead leakage throughout the sales pipeline.
• Share customer and market insights with marketing, product, and activation teams.
• Contribute to customer satisfaction and post-enrollment experience.

Skills

CRM proficiency

Excellent communication

Objection handling

Lead qualification

Education

Graduate degree

Job description

Role & responsibilities

• Engage inbound leads through calls, WhatsApp, and email and conduct needs analysis.
• Convert qualified prospects into paying customers and achieve assigned sales targets.
• Recommend relevant courses, advanced programs, bundles, and learning products.
• Develop strong product knowledge to deliver confident and consultative sales pitches.
• Maintain accurate CRM records, follow-ups, deal stages, and daily call metrics.
• Handle customer queries empathetically and coordinate with support teams when required.
• Ensure timely follow-ups and prevent lead leakage throughout the sales pipeline.
• Share customer and market insights with marketing, product, and activation teams.
• Contribute to customer satisfaction and post-enrollment experience.

Mandatory Requirements

• Graduate in any discipline.
• 13 years of experience in B2C inside sales, telesales, or customer success; EdTech/digital products preferred.
• Fluent in English and Hindi with clear and engaging communication.
• Proven ability to achieve sales, revenue, and conversion targets.
• Proficiency in CRM systems, spreadsheets, and virtual meeting tools.
• Strong objection-handling, follow-up, and customer relationship skills.
• Comfortable working 6 days a week, with one rolling weekly off.
• Willing to work 10:00 AM–7:00 PM, on-site at Santacruz, Mumbai.