Inside Sales Executive

Smart Essencial India; New Delhi; On-site; INR 300,000 - 450,000; Full time

Job summary

Essencial.in in New Delhi is seeking an Inside Sales / Telecalling Executive to engage with potential customers, understand requirements, and convert leads into qualified sales opportunities. You will communicate clearly, build relationships, and work towards monthly targets.

The ideal candidate has 1+ years of experience, excellent verbal skills in English and Hindi, and a sales-driven mindset. This full-time role requires proactive outreach, CRM usage, and meticulous follow-ups to drive

Qualifications

• Excellent verbal communication and interpersonal skills.
• Good Hindi and English communication; additional regional languages are a plus.
• Confident and persuasive communication over the phone.
• Strong follow-up and relationship-building skills.
• Basic understanding of sales and lead-conversion processes.

Responsibilities

• Make outbound calls to prospective and existing customers from provided leads.
• Handle inbound enquiries and respond to customer requirements promptly.
• Explain products and solutions clearly and generate interest among prospects.
• Qualify leads based on requirement, budget, timeline, and project status.
• Schedule appointments and site visits for the sales team.
• Follow up consistently with leads through calls and WhatsApp.
• Maintain accurate records of calls, leads, follow-ups, and conversions.
• Coordinate with the sales and project teams to ensure smooth lead handover.
• Follow up with prospective customers until closure or final decision.
• Achieve assigned monthly calling, lead-generation, appointment, and sales targets.
• Build long-term relationships with customers and ensure a professional customer experience.

Skills

Verbal communication

English

Hindi

CRM tools

MS Office

Google Sheets

Lead qualification

Outbound calls

Follow-up

Tools

CRM software

MS Office

Google Sheets

Job description

Job Description

Position: Inside Sales / Telecalling Executive

Company: Essencial.in
Department: Sales
Location: New Delhi
Employment Type: Full-Time
Experience: 1+ years preferred

Job Summary

We are looking for an enthusiastic and target-oriented Inside Sales / Telecalling Executive to connect with potential customers, understand their requirements, generate interest in our solutions, and convert leads into qualified sales opportunities.

The ideal candidate should have excellent communication skills, confidence on calls, a sales mindset, and the ability to build strong relationships with customers.

Key Responsibilities

• Make outbound calls to prospective and existing customers from provided leads.
• Handle inbound enquiries and respond to customer requirements promptly.
• Explain products and solutions clearly and generate interest among prospects.
• Qualify leads based on requirement, budget, timeline, and project status.
• Schedule appointments and site visits for the sales team.
• Follow up consistently with leads through calls and WhatsApp.
• Maintain accurate records of calls, leads, follow-ups, and conversions.
• Coordinate with the sales and project teams to ensure smooth lead handover.
• Follow up with prospective customers until closure or final decision.
• Achieve assigned monthly calling, lead-generation, appointment, and sales targets.
• Build long-term relationships with customers and ensure a professional customer experience.
• Maintain regular follow-up with architects, interior designers, homeowners, and other potential clients where applicable.

Required Skills

• Excellent verbal communication and interpersonal skills.
• Good Hindi and English communication; additional regional languages are a plus.
• Confident and persuasive communication over the phone.
• Strong follow-up and relationship-building skills.
• Basic understanding of sales and lead-conversion processes.
• Ability to handle customer objections professionally.
• Target-oriented and self-motivated approach.
• Good knowledge of MS Office / Google Sheets and CRM tools.
• Ability to learn and explain technical/premium products in a simple manner.

Preferred Experience

Candidates with experience in any of the following industries will be preferred:

• Interior design
• Home automation
• Home theatre / AV
• Architectural lighting
• Luxury home products
• Real estate
• Consumer electronicsPremium lifestyle products
• B2C/B2B inside sales

Performance Parameters

Performance will be evaluated based on:

• Number of calls and meaningful conversations
• Lead qualification
• Follow-up efficiency
• Appointments/site visits generated
• Lead-to-opportunity conversion
• Sales conversion
• Monthly revenue contribution
• Customer relationship and follow-up quality

Candidate Profile

We are looking for someone who is:

Confident | Energetic | Persuasive | Target-Oriented | Good Communicator | Consistent with Follow-ups | Customer-Focused