Key Account Manager

Parcelx is a product of Exyte solutions Pvt. Ltd.; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Parcelx, part of Exyte Solutions Pvt. Ltd., is seeking a results-driven Key Account Manager to nurture client relationships, drive revenue growth, and ensure a seamless customer experience from Noida.

You will own up-selling, cross-selling, monitor KPIs, coordinate with internal teams, conduct business reviews, and travel to client locations within India as needed.

Qualifications

• Bachelor's degree or equivalent qualification required.
• 2–3 years of experience in key account management or logistics sales preferred.
• Experience in e-commerce/logistics environments is advantageous.

Responsibilities

• Build and maintain strong client relationships and drive business retention.
• Identify growth opportunities through cross-selling and up-selling.
• Serve as the primary contact for clients and coordinate with internal teams for issue resolution.
• Track KPIs, ensure service levels, and conduct regular business reviews.
• Travel to client locations within India for meetings and relationship-building.
• Ensure timely payment collections per company policy.

Skills

Account Management

Negotiation

Communication

Interpersonal Skills

Growth Mindset

E-commerce Logistics

Marketplace Logistics

Education

Bachelor's degree or equivalent

Job description

The Key Account Manager (KAM) will be responsible for nurturing and managing client relationships, ensuring a seamless customer experience, and driving business growth. This full-time, permanent role requires 2-3 years of experience and a Bachelor’s degree or equivalent qualification, with a preference for candidates with a logistics sales background. The KAM will focus on retaining and expanding existing business by identifying growth opportunities, cross-selling, and up-selling services. The role involves acting as the main point of contact for clients, addressing their queries, and ensuring their requirements are met through close coordination with internal teams. The candidate will also be responsible for monitoring performance metrics, resolving escalations, and ensuring service levels are met. Regular business reviews, client visits, and proactive engagement are essential to maintain strong relationships. Additionally, the KAM must Ensure timely payment collections as per company policies. A proactive, customer-focused mindset, strong negotiation skills, and excellent interpersonal abilities are crucial for success in this role.

Responsibilities

• Build and maintain strong client relationships, ensuring a positive customer experience and business retention.
• Identify and capitalize on growth opportunities through cross-selling and up-selling.
• Serve as the primary point of contact for clients, addressing queries and coordinating with internal teams for issue resolution.
• Manage key performance metrics, ensuring all assigned metrics are in the green with appropriate root cause analysis and solutions.
• Conduct business reviews with clients and focus on service delivery improvements.
• Travel to client locations within the country for meetings and relationship-building.
• Collaborate with internal departments to ensure smooth execution of client requirements.
• Escalate and resolve concerns raised by clients in a timely manner.
• Monitor performance against service level agreements and flag potential issues for resolution.
• Own customer issues and engage relevant stakeholders for quick and effective solutions.
• Ensure timely payment collections as per company policies.

Job Overview

EXPERIENCE

2-3 Year

LOCATION:

Noida, UP

JOB TYPE:

Full-Time

Skills Required

Account Management

Negotiation

Communication

Interpersonal Skills

Growth Mindset

E-commerce Logistics

Marketplace Logistics

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