Key Accounts Executive

Treis Solutions; Gurugram District; On-site; INR 420,000 - 550,000; Full time

Job summary

Treis Solutions in Gurgaon, Haryana is seeking a proactive Key Accounts Executive to strengthen relationships with key clients and drive business growth. You will identify opportunities, coordinate with the BD team, and ensure high customer satisfaction throughout engagements.

The role emphasizes management of multiple key accounts, strong communication, and a customer-centric approach to retention and expansion in a fast-paced environment.

Qualifications

• 2-3 years of experience in key accounts or related roles.
• Proven experience in managing client relationships and driving business growth.
• Strong verbal and written communication skills.
• Excellent interpersonal and relationship-building abilities.
• Strong problem-solving and negotiation skills.
• Ability to manage multiple accounts, priorities and deadlines effectively.
• Ability to collaborate with cross-functional teams.
• Good understanding of customer relationship management and market dynamics.
• Strong customer-centric approach with focus on client satisfaction and retention.

Responsibilities

• Develop and execute strategic account management plans to drive revenue and growth.
• Build, maintain, and nurture strong relationships with existing clients.
• Identify opportunities for account expansion, upselling, cross-selling and new business development.
• Support lead generation and opportunity management with the Business Development team.
• Provide backend and operational support to the Business Development team as required.
• Collaborate with internal teams to ensure timely delivery of products/services to clients.
• Understand client requirements and ensure a smooth customer experience and retention.
• Handle queries, concerns, and complaints with timely resolution.
• Monitor client satisfaction and address potential issues to improve retention.
• Track account performance, sales activities and business opportunities.
• Prepare and share account updates, reports, and insights with management.
• Maintain accurate records of account-related activities and follow-ups.

Skills

Key account management

Business development

Sales

Client servicing

Communication skills

Negotiation

Cross-functional collaboration

Customer relationship management

Retention focus

Job description

Job Title: Key Accounts Executive

Location: Gurgaon, Haryana

Experience: 2 - 3 Years

Department: Key Accounts Management

About the Role:

We are looking for a proactive and results-oriented Key Accounts Executive to join our growing team in Gurgaon. The ideal candidate will be responsible for managing and strengthening relationships with key clients, identifying business growth opportunities, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Develop and execute strategic account management plans to drive revenue and business growth.
• Build, maintain, and nurture strong relationships with existing clients.
• Identify opportunities for account expansion, upselling, cross-selling, and new business development.
• Work closely with the Business Development team to support lead generation, opportunity management, and business growth initiatives.
• Provide backend and operational support to the Business Development team as required.
• Collaborate with internal cross-functional teams to ensure timely and effective delivery of products/services to clients.
• Understand client requirements and ensure a smooth customer experience throughout the engagement. And focusing on retention of existing clients.
• Handle customer queries, concerns, and complaints and ensure timely resolution.
• Monitor client satisfaction and proactively address potential issues to improve retention.
• Track account performance, sales activities, and business opportunities.
• Prepare and share relevant account updates, reports, and insights with management.
• Ensure timely follow-ups with clients and maintain accurate records of account-related activities.

Requirements:

• 2 - 3 years of experience in Key Account Management, Business Development, Sales, Client Servicing, or a related role.
• Proven experience in managing client relationships and driving business growth.
• Strong verbal and written communication skills.
• Excellent interpersonal and relationship-building abilities.
• Strong problem-solving and negotiation skills.
• Ability to manage multiple accounts, priorities, and deadlines effectively.
• Ability to collaborate effectively with cross-functional teams.
• Good understanding of customer relationship management and market dynamics.
• Strong customer-centric approach with a focus on client satisfaction and retention.