Insider Sales Executive

Inner Sanctum LLP; Chennai District; On-site; INR 400,000 - 600,000; Full time

Job summary

Inner Sanctum LLP is seeking a confident Inside Sales Executive to connect with leads across calls, WhatsApp and email, understand requirements and drive them through the sales journey.

You will maintain CRM accuracy, follow up diligently, explain programs and pricing, and hand over qualified leads to the next steps. This role suits proactive communicators with strong organization. Hindi-speaking ability is an added advantage, and experience in webinars or service-based businesses is a plus.

Qualifications

• 2-4 years of experience in Inside Sales, Telesales, Business Development or similar roles.
• Excellent verbal and written communication skills.
• Strong attention to detail and ownership of assigned leads.
• Ability to handle multiple leads and follow ups without missing deadlines.
• Hindi-speaking ability is an added advantage.
• Experience in coaching, education, training, webinars or service-based businesses is an added advantage.

Responsibilities

• Connect with leads through calls, WhatsApp and email and understand their requirements.
• Explain programs, services and offerings clearly to prospective customers.
• Qualify leads based on needs, interest and suitability.
• Follow up consistently with leads through the sales cycle.
• Handle customer questions and provide information about programs, schedules, fees and processes.
• Convert qualified leads into customers through effective communication and follow up.
• Maintain strong relationships with prospects and ensure a smooth handover wherever required.
• Follow up with webinar/event participants and interested prospects.
• Maintain accurate lead and customer information in the CRM.
• Update lead status, follow up dates, conversations and next actions regularly.
• Maintain proper documentation of all sales activities and customer interactions.
• Ensure no lead or follow up is missed.
• Prepare and maintain daily/weekly sales reports.
• Keep records organised and up to date.
• Draft and send professional emails to leads and customers.
• Coordinate with internal teams regarding customer requirements and follow ups.

Skills

Verbal communication

Written communication

Lead management

Multi-channel outreach

Job description

About the Role

We are looking for a confident, well spoken and proactive Inside Sales Executive to join our team. You will be responsible for connecting with leads, understanding their requirements, following up with prospects, and supporting them through the sales journey.

The role requires strong communication skills, excellent follow-up discipline, professional email communication, and the ability to maintain accurate CRM and sales documentation.

Responsibilities

Lead Management & Sales

• Connect with leads through calls, WhatsApp and email and understand their requirements


• Explain our programs, services and offerings clearly to prospective customers


• Qualify leads based on their needs, interest and suitability


• Follow up consistently with leads through the sales cycle


• Handle customer questions and provide relevant information about programs, schedules, fees and processes


• Convert qualified leads into customers through effective communication and follow up


• Maintain strong relationships with prospects and ensure a smooth handover wherever required


• Follow up with webinar/event participants and interested prospects

CRM & Documentation

• Maintain accurate lead and customer information in the CRM


• Update lead status, follow up dates, conversations and next actions regularly


• Maintain proper documentation of all sales activities and customer interactions


• Ensure no lead or follow up is missed


• Prepare and maintain daily/weekly sales reports


• Keep records organised and up to date

Email & Communication

• Draft and send professional emails to leads and customers


• Handle follow up, confirmation and information sharing emails


• Communicate clearly and professionally over phone, WhatsApp and email


• Coordinate with internal teams regarding customer requirements and follow ups


• Ensure all customer communication is timely and properly documented

Excel & Reporting

• Maintain sales trackers and lead databases in Excel


• Use Excel for sorting, filtering, basic formulas and maintaining reportsTrack lead movement, follow ups, conversions and pending actions


• Prepare regular sales and follow up reports for the team

What We're Looking For

• 2-4 years of experience in Inside Sales, Telesales, Business Development, Customer Success or a similar role


• Excellent verbal and written communication skills


• Strong attention to detail and ownership of assigned leads


• Ability to handle multiple leads and follow ups without missing deadlines


• Hindi-speaking ability is an added advantage


• Experience in coaching, education, training, webinars or service-based businesses is an added advantage