Sales Executive

Meenakshi Polymers Pvt. Ltd.; Gurugram District; On-site; INR 279,000 - 391,000; Full time

Job summary

Meenakshi Polymers Pvt. Ltd. in Gurugram is seeking a dynamic Customer Relationship Executive (CRE)/Sales Coordinator to manage customer communications, follow-ups, lead support and relationship management, acting as a bridge between customers and the sales team.

You will handle inquiries via phone, WhatsApp, and email; coordinate with field sales, maintain CRM records, and generate reports to boost retention and repeat business.

Qualifications

• Graduate/Undergraduate candidate preferred.
• Freshers or candidates with 2 years' experience in sales, telecalling, customer support, or marketing can apply.
• Strong communication in Hindi and basic English required.

Responsibilities

• Manage customer relationships and act as a bridge between customers and the sales team.
• Coordinate sales follow-ups, orders, quotations, and customer inquiries.
• Support marketing through lead generation and promotional activities; maintain CRM data.

Skills

Hindi + Basic English communication

Customer handling

Follow-up coordination

Interpersonal skills

Positive attitude

Education

Graduate/Undergraduate (Preferred)

Tools

MS Excel

MS Word

Email

WhatsApp

Job description

Department: Sales & Marketing
Location: Sector 30 Gurugram
Reporting To: Sales Manager / Marketing Manager
Experience: 02 Years-05 Years

We are looking for a dynamic and customer-focused Customer Relationship Executive (CRE)/ Sales Coordinator to manage customer communication, sales follow-ups, lead generation support, and relationship management. The candidate will act as a bridge between customers and the sales team to ensure timely response, repeat business, and customer satisfaction.

Key Responsibilities

1. Customer Relationship Management

• Build and maintain strong relationships with existing customers.
• Handle customer enquiries through phone calls, Whats App, emails, and direct communication.
• Resolve customer complaints and coordinate internally for quick resolution.
• Maintain customer satisfaction and long-term engagement.

2. Sales Coordination & Follow-Up

• Conduct regular follow-up with customers for orders, enquiries, and quotations.
• Support sales team in customer retention and repeat business generation.
• Coordinate with field sales executives for customer requirements and order status.
• Track daily customer interactions and maintain follow-up records.

3. Marketing & Lead Management

• Generate and maintain customer database in the company software.
• Support telecalling, lead generation, and promotional activities.
• Follow up on marketing leads and convert inquiries into business opportunities.
• Coordinate with distributors/customers for promotional schemes and updates.

4. Documentation & Reporting

• Maintain CRM/customer database in Excel or software.
• Prepare daily, weekly, and monthly reports on customer interactions and sales follow-ups.
• Update order status, customer feedback, and payment follow-up records.

Required Skills

• Good communication skills in Hindi & Basic English
• Strong customer handling and convincing ability
• Basic knowledge of MS Excel, Word, Email, WhatsApp
• Good follow-up and coordination skills
• Positive attitude and customer-oriented approach

Qualification

• Graduate / Undergraduate (Preferred)
• Freshers or candidates with 02 years' experience in sales, telecalling, customer support, or marketing can apply.

Preferred Candidate Profile

• Good communication and interpersonal skills
• Comfortable with calling and customer interaction
• Ability to handle pressure and achieve targets
• Basic understanding of sales and marketing activities

KPI / Performance Measurement

• Customer follow-up completion
• Inquiry to order conversion
• Customer retention & repeat orders
• Response time to customer issues
• Daily reporting discipline