Key Account Manager (KAM)

The Closing Gap; Mumbai; On-site; INR 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Performance-driven incentives

Career growth opportunities

Exposure to diverse IT solutions

Job summary

A workforce solutions partner in Mumbai is seeking a Key Account Manager to manage and expand enterprise client relationships in the IT products and infrastructure space. The ideal candidate will have 4-7 years of IT sales experience, strong communication skills, and a proven ability to drive revenue growth. Responsibilities include managing key accounts, identifying upsell opportunities, and ensuring high customer satisfaction. The role offers competitive compensation and career growth opportunities.

Qualifications

• 4–7 years of experience in IT sales, preferably in hardware, software, or infrastructure solutions.
• Strong understanding of IT products, infrastructure, and enterprise solutions.
• Proven experience managing corporate accounts.
• Excellent communication and client-handling skills.

Responsibilities

• Manage and grow assigned key enterprise accounts.
• Drive revenue through IT products and related services.
• Build long-term relationships with client stakeholders.
• Identify and execute upsell and cross-sell opportunities.
• Work with pre-sales and technical teams to deliver tailored solutions.
• Track account performance, pipeline, and revenue growth.
• Ensure high levels of customer satisfaction and retention.

Skills

Account Management & Growth

Upselling & Cross-selling

Client Relationship Management

Solution Selling

Sales Execution

Collaboration

Job description

Enterprise Accounts | IT Products & Infrastructure

Experience: 4–7 Years

Notice Period: Immediate to 15 Days Preferred

About Closing Gap

Closing Gap is a growing workforce solutions partner supporting enterprises across India, the UK, and GCC with high-impact talent and business solutions.

Role Overview

We are hiring a Key Account Manager (KAM) to manage and expand enterprise client relationships within the IT products and infrastructure space. This role is focused on account growth, revenue expansion, and building long-term client partnerships.

The ideal candidate understands enterprise buying cycles, has hands-on IT sales experience, and can identify opportunities to drive consistent account growth.

Key Responsibilities

• Manage and grow assigned key enterprise and corporate accounts
  
• Drive revenue through IT products, infrastructure solutions, and related services
  
• Build strong, long-term relationships with client stakeholders and decision-makers
  
• Identify and execute upsell and cross-sell opportunities within existing accounts
  
• Work closely with pre-sales and technical teams to deliver tailored solutions
  
• Understand client requirements and align offerings to business needs
  
• Track account performance, pipeline, and revenue growth
  
• Ensure high levels of customer satisfaction and retention
  

Key Requirements

• 4–7 years of experience in IT sales (hardware, software, or infrastructure solutions)
  
• Strong understanding of IT products, infrastructure, and enterprise solutions
  
• Proven experience managing enterprise or corporate accounts
  
• Ability to drive revenue growth within existing accounts
  
• Excellent communication, presentation, and client-handling skills
  
• Experience working with cross-functional teams (pre-sales, delivery, support)
  
• Mumbai-based or willing to relocate
  

Required Skills

• Account Management & Growth: Ability to retain and expand key accounts
  
• Upselling & Cross-selling: Identifying revenue opportunities within existing clients
  
• Client Relationship Management: Strong stakeholder engagement and trust-building
  
• Solution Selling: Ability to align IT offerings with client business needs
  
• Sales Execution: Pipeline management, forecasting, and deal closure
  
• Collaboration: Working effectively with technical and internal teams
  

What We Offer

• Opportunity to manage high-value enterprise accounts
  
• Exposure to diverse IT products and infrastructure solutions
  
• Performance-driven incentives and career growth opportunities
  
• Competitive compensation aligned with experience