Inside Sales Executive

Surlon India Limited; Dadri; On-site; INR 400,000 - 600,000; Full time

Job summary

Surlon India Limited is seeking a proactive coordinator to manage customer enquiries and RFQs, coordinate with sales, engineering and production teams, and ensure timely quotations and follow-up. The role involves cross-functional collaboration to meet customer deadlines and deliver accurate pricing and lead times.

You will support onboarding of new customers, vendor registrations, and documentation, while assisting the field sales team with lead qualification and account development activities.

Qualifications

• Experience reading basic engineering drawings and understanding material grades, tolerances and product specifications.
• Experience selling or coordinating engineering plastics, polymer components, precision-machined parts or other industrial products.
• Experience supporting OEM/Tier-1 accounts, export enquiries, vendor registration or quality-sensitive industrial customers.

Responsibilities

• Receive, register and acknowledge customer enquiries and RFQs; maintain an accurate enquiry tracker with ownership, deadlines and status.
• Coordinate with Sales, Engineering, Production, PPC and Purchase to obtain drawings, specifications, technical feasibility, costing inputs and lead times.
• Prepare and issue accurate commercial quotations and revised offers after internal approval; ensure timely follow-up on pending quotations.
• Follow up with customers for technical clarifications, quotation feedback, purchase orders and repeat business; escalated delayed responses.
• Review incoming purchase orders against approved quotations, pricing, quantities, specifications, payment terms and delivery commitments.
• Coordinate order processing, production status, dispatch schedules and documentation with PPC, Logistics, Accounts and Quality teams.
• Maintain customer master data, price lists, enquiry and quotation registers, order records and correspondence in ERP / CRM or Excel.
• Support new customer onboarding, vendor registration, documentation and requests for product catalogues, certificates and company information.
• Assist the field sales team with lead qualification, meeting follow-ups, customer communication and account development activities.
• Track enquiry turnaround time, quotation conversion, pending orders, overdue follow-ups and customer issues; submit clear weekly reports.

Skills

Reading drawings

Cross-functional coordination

Industrial products knowledge

Education

Graduate in Engineering, Science or Commerce

Job description

Role & responsibilities

• Receive, register and acknowledge customer enquiries and RFQs; maintain an accurate enquiry tracker with ownership, deadlines and status.
• Coordinate with Sales, Engineering, Production, PPC and Purchase to obtain drawings, specifications, technical feasibility, costing inputs and lead times.
• Prepare and issue accurate commercial quotations and revised offers after internal approval; ensure timely follow-up on pending quotations.
• Follow up with customers for technical clarifications, quotation feedback, purchase orders and repeat business; escalated delayed responses.
• Review incoming purchase orders against approved quotations, pricing, quantities, specifications, payment terms and delivery commitments.
• Coordinate order processing, production status, dispatch schedules and documentation with PPC, Logistics, Accounts and Quality teams.
• Maintain customer master data, price lists, enquiry and quotation registers, order records and correspondence in ERP / CRM or Excel.
• Support new customer onboarding, vendor registration, documentation and requests for product catalogues, certificates and company information.
• Assist the field sales team with lead qualification, meeting follow-ups, customer communication and account development activities.
• Track enquiry turnaround time, quotation conversion, pending orders, overdue follow-ups and customer issues; submit clear weekly reports.

PREFERRED EXPERIENCE

• Experience selling or coordinating engineering plastics, polymer components, precision-machined parts or other industrial products.
• Ability to read basic engineering drawings and understand material grades, tolerances, product specifications and technical RFQs.
• Experience supporting OEM / Tier-1 accounts, export enquiries, vendor registration or quality-sensitive industrial customers.

Qualification

• Graduate in Engineering, Science or Commerce; MBA / technical qualification preferred