Inside Sales Executive

Tricog Health; Bengaluru; On-site; INR 250,000 - 450,000; Full time

Job summary

Tricog Health is seeking an Inside Sales Associate to drive revenue growth through proactive customer engagement and qualification. You will nurture customer relationships, understand needs, and promote our healthtech solutions.

Expect to work in a fast-paced environment with a focus on achieving sales targets and delivering exceptional customer experiences. Ideal candidates will manage the full customer journey, report using Excel/Sheets/CRM, and collaborate with backend teams to ensure timely

Qualifications

• Experience with completing the full lifecycle of the customer journey, from initial contact to conversion.
• Proficient in reporting through Excel/Google Sheets/CRM.
• Effective interpersonal skills to work collaboratively with cross-functional teams.
• Excellent written and verbal communication to drive the message to the team.

Responsibilities

• Generate opportunities through organic, in-house, and marketing channels.
• Ensure accurate data entry and manage user lead-flow funnels.
• Respond to user queries within defined TAT and set clear expectations.
• Deliver accurate sales pitches and drive conversions.

Skills

Lifecycle management

CRM reporting

Interpersonal skills

Communication skills

Education

Bachelor's or Master's degree

Tools

Excel

Google Sheets

CRM

Job description

About the Role of Inside Sales Associate

As an Inside Sales Associate, you will be an integral part of our sales team, responsible for driving revenue growth through proactive customer engagement, lead qualification, and effective sales strategies. Your role involves establishing and nurturing customer relationships, understanding their needs, and promoting our products or services. Through your efforts, you will contribute to achieving sales targets, delivering exceptional customer experiences, and supporting the overall success of our organization.

Roles and Responsibilities

• The associate is responsible for generating opportunities through organic, in-house, and marketing channels
• Ensure accurate data entry, input and output tasks w.r.t. user lead-flow funnels
• Ensure adherence to TAT in responding to user queries, requests and/or incoming leads
• Ensure sales pitches delivered are accurate, and set the right expectations with the users.

Additional Information

• Team-oriented with a proactive and collaborative approach to problem-solving.
• Result-oriented way of working with ownership and responsibility
• Ability to work in a fast-paced and dynamic environment.
• Goal-oriented with a focus on achieving sales goals and objectives.
• Coordinate with the backend supply/Operations team to ensure timely fulfilment of orders.
• Ensure a minimum volume of users/leads are reached out to every day.
• Prioritize goal achievement, and hold oneself accountable to targets set with the leadership.
• Track individual sales/conversions made, whilst retaining a high customer satisfaction score.
• Ensure adherence to operating procedures w.r.t. the user flow, the calling flow and the fulfilment processes.

Competencies: Positive attitude, adaptability, and willingness to learn and grow, go-getter

Skills Required

• Experience with completing the full lifecycle of the customer journey, starting from initial contact, demo & conversion
• Should be proficient in reporting through Excel/Google Sheets/ CRM
• Effective interpersonal skills to work collaboratively with cross-functional teams.
• Good communication skills both written and verbal so that he/she is clear in driving down the message to his team

Education: Bachelor's or master's degree in any domain

Year of Experience: 6 Months - 2 years of prior experience with telesales/ sales.

Industry: Healthtech/ medical equipment Healthcare or devices or start-up background is an added edge.