Inside Sales Coordinator

Damati; Mumbai; On-site; INR 300,000 - 520,000; Full time

Job summary

Damati is seeking an experienced Inside Sales Co-ordinator to strengthen domestic sales operations from Mumbai. The role involves coordinating with distributors, dealers, corporate customers and HORECA clients, following up on enquiries and orders, and maintaining accurate sales information to support timely execution.

You will work closely with field sales and internal teams, manage CRM/SFA or ERP systems, and generate regular sales MIS reports.

Qualifications

• Graduate in Commerce, Business Administration, Marketing or a related discipline.
• 25 years of experience in inside sales, sales coordination, customer service or sales operations.

Responsibilities

• Coordinate with distributors, dealers, corporate clients and HORECA customers on product enquiries, quotations, pricing and order requirements.
• Follow up on leads, quotations and pending enquiries to improve conversion and support sales targets.
• Maintain regular contact with existing customers to encourage repeat business and strengthen relationships.
• Support field sales personnel with customer updates, business opportunities and follow-up commitments.
• Assist with lead generation through calls, emails and other approved business channels.

Skills

Communication

Follow-up

Customer handling

Coordination

MS Excel

CRM/SFA experience

ERP experience

Sales reporting

Education

Graduate in Commerce / Business Administration / Marketing

Tools

CRM/SFA

ERP

Job description

JOB DESCRIPTION

INSIDE SALES CO-ORDINATOR

Department

Domestic Sales / Sales Coordination

Location

Mumbai Andheri East

Experience

3+ years

Reporting To

DGM-Domestic Sales

Employment Type

Full-time

Indicative CTC

based on suitability

1. JOB PURPOSE

To support and strengthen domestic sales operations by coordinating with distributors, dealers, corporate customers and HORECA clients; following up on enquiries and orders; maintaining accurate sales information; and ensuring smooth coordination between customers, field sales and internal teams.

2. KEY RESPONSIBILITIES

A. Sales Coordination & Customer Management

• Coordinate with distributors, dealers, corporate clients and HORECA customers on product enquiries, quotations, pricing and order requirements.
• Follow up on leads, quotations and pending enquiries to improve conversion and support sales targets.
• Maintain regular contact with existing customers to encourage repeat business and strengthen relationships.
• Support field sales personnel with customer updates, business opportunities and follow-up commitments.
• Assist with lead generation through calls, emails and other approved business channels.

B. Order Processing & Internal Coordination

• Coordinate purchase orders, order confirmations, dispatch schedules and delivery updates.
• Follow up with Production, Dispatch, Logistics and Accounts to support timely order execution.
• Track pending orders, delays, product shortages and customer complaints, escalating issues promptly.
• Maintain accurate records of enquiries, quotations, orders and customer commitments.

C. Sales MIS & Systems

• Prepare daily, weekly and monthly reports on enquiries, quotations, order booking, sales achievement and pending orders.
• Track customer-wise sales, product performance, repeat orders and lost opportunities.
• Keep customer databases and lead pipelines updated in CRM/SFA or other designated systems.
• Provide timely updates to the reporting manager on opportunities, risks and customer concerns.

D. Payment Follow-up

• Coordinate with customers and Accounts for payment commitments and outstanding receivables.
• Follow up on overdue payments and share status with the concerned sales personnel.
• Escalate overdue accounts and credit-related concerns in line with company processes.

E. Customer Service & Business Development Support

• Respond to customer queries on product specifications, pricing, availability and delivery.
• Coordinate with Product, Quality and Production teams to resolve product or service issues.
• Support product launches, catalogue sharing, sampling and promotional activities.
• Maintain a customer-focused approach and contribute to retention and business growth.

3. CANDIDATE PROFILE

• Graduate in Commerce, Business Administration, Marketing or a related discipline.
• 25 years of experience in inside sales, sales coordination, customer service or sales operations.
• Experience in manufacturing, FMCG, packaging, plastics or a related industry is preferred.
• Strong communication, follow-up, customer-handling and coordination skills.
• Good working knowledge of MS Excel, email and sales reporting; CRM/SFA or ERP experience is an advantage.
• Organised, proactive and results-oriented, with the ability to manage multiple priorities accurately.

4. KEY PERFORMANCE INDICATORS (KPIs)

• Enquiry-to-quotation and quotation-to-order conversion.
• Sales generated through assigned customers and leads.
• Timeliness and accuracy of quotations and order processing.
• Effectiveness of customer follow-ups and repeat-order generation.
• Accuracy and timeliness of sales MIS and CRM/SFA updates.
• Coordination of dispatches, resolution of customer issues and payment follow-ups.