Inside Sales Coordinator

Dlecta Foods; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Dlecta Foods in Mumbai is seeking a proactive sales professional to manage inbound and outbound calls, nurture leads from website inquiries and social channels, and convert opportunities into orders.

You will understand customer needs, present catalogues and pricing, and maintain CRM-driven lead details to consistently hit sales targets. This role offers growth in a dynamic foods sales environment.

Qualifications

• 1-3 years of experience in sales, tele calling, lead generation, or customer acquisition.
• Good communication and convincing skills.
• Strong follow-up.
• Basic knowledge of MS Excel, email communication.

Responsibilities

• Make inbound and outbound calls to prospective customers and generate sales opportunities.
• Follow up with leads received through various channels, including website enquiries, Facebook Ads, Shopify, WhatsApp, and other platforms.
• Understand customer requirements and recommend suitable products based on their needs.
• Share product catalogues, pricing details, quotations, and other relevant information with customers.
• Maintain regular follow-ups with prospective customers to improve lead conversion rates.
• Convert qualified leads into confirmed orders and achieve assigned sales targets.
• Maintain and update lead details, call outcomes, follow-up dates, and conversion status in Excel or CRM.
• Ensure timely responses to customer enquiries and maintain a professional approach during all interactions.

Skills

Communication skills

Persuasion

Follow-up

MS Excel

Email communication

Tools

CRM software

Job description

Role & responsibilities

• Make inbound and outbound calls to prospective customers and generate sales opportunities.
• Follow up with leads received through various channels, including website enquiries, Facebook Ads, Shopify, WhatsApp, and other platforms.
• Understand customer requirements and recommend suitable products based on their needs.
• Share product catalogues, pricing details, quotations, and other relevant information with customers.
• Maintain regular follow-ups with prospective customers to improve lead conversion rates.
• Convert qualified leads into confirmed orders and achieve assigned sales targets.
• Maintain and update lead details, call outcomes, follow-up dates, and conversion status in Excel or CRM.
• Ensure timely responses to customer enquiries and maintain a professional approach during all interactions.

Preferred candidate profile

1-3 years of experience in sales, tele calling, lead generation, or customer acquisition.

• Good communication and convincing skills.
• Strong follow-up.
• Basic knowledge of MS Excel, email communication.