Inside Sales Executive

Wooden Street; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

Wooden Street in Bengaluru is seeking a sales professional to manage inbound and outbound calls, engage with leads, and convert them into sales. You will coordinate with internal teams to fulfill customer requirements, maintain service quality, and work toward targets.

The role demands strong communication, prompt responses to queries, and adherence to defined processes and CRM discipline. A customer-focused approach and ability to manage multiple channels (phone, WhatsApp) are essential.

Qualifications

• Handle inbound and outbound sales calls and respond to customer queries promptly.
• Connect with leads generated through various channels and understand their requirements, preferences, and budget.
• Recommend suitable products based on customer needs and provide accurate product information.
• Follow up with prospective customers through calls, WhatsApp, and other approved communication channels.
• Convert leads into sales and consistently work towards achieving individual and team sales targets.
• Coordinate with Stores, Operations, Production, SCM, Delivery, and other internal teams as required.

Responsibilities

• Handle customer objections related to price, product, delivery, payment, and other concerns professionally.
• Maintain high standards of customer service throughout the sales journey.
• Ensure adherence to defined sales processes, call quality standards, CRM discipline, and SOPs.
• Track daily sales performance and work on improving conversion and productivity.

Skills

Inbound calls

Outbound calls

Lead qualification

Customer service

CRM discipline

Sales targets

Cross-functional coordination

Tools

CRM software

WhatsApp

Job description

Role & responsibilities

Handle extensive inbound and outbound sales calls and respond to customer queries promptly.

• Connect with leads generated through various channels and understand their requirements, preferences, and budget.
• Recommend suitable products based on customer needs and provide accurate product information.
• Follow up with prospective customers through calls, WhatsApp, and other approved communication channels.
• Convert leads into sales and consistently work towards achieving individual and team sales targets.
• Lead and Work Managment.
• Coordinate with Stores, Operations, Production, SCM, Delivery, and other internal teams wherever required.
• Handle customer objections related to price, product, delivery, payment, and other concerns professionally.
• Maintain high standards of customer service throughout the sales journey.
• Ensure adherence to defined sales processes, call quality standards, CRM discipline, and SOPs.
• Track daily sales performance and work on improving conversion and productivity.