Inside Sales Associate

Responsive Industries; Mumbai City; On-site; INR 550,000 - 750,000; Full time

Job summary

Responsive Industries Limited, Mumbai-based, is hiring an Inside Sales Representative to handle inbound and outbound calls, qualify leads, and support account management. You will prepare quotations, maintain CRM records, and coordinate with sales and operations to meet targets.

Ideal candidates have 3–4 years in sales support, strong communication, and a customer-first mindset to drive satisfaction and long-term relationships in a furniture and furnishing products context.

Qualifications

• 3 to 4 years experience in sales support profile.
• Strong Inside Sales skills, with experience in handling inbound and outbound inquiries and converting prospects into customers.
• Ability to drive Customer Satisfaction through attentive Customer Service and effective problem resolution.

Responsibilities

• Managing inbound and outbound calls, understanding customer requirements, and presenting furniture and furnishing products details.
• Qualify and follow up on leads, prepare quotations, support account management activities, and coordinate with external sales and operations teams.
• Maintain accurate records in the CRM system, track orders, ensure timely communication with customers, and contribute to sales targets.
• Build long-term relationships, gather market feedback, and support promotional campaigns to increase product adoption.

Skills

Inside Sales

CRM

Lead qualification

Quotation preparation

Customer relationship.

Tools

CRM system

Order tracking tool

Job description

Responsive Industries Limited (RIL). Established in 1982, RIL is the largest manufacturer of PVC products such as vinyl flooring and synthetic leather in India. These products find applications in various end-user industries such as transport, automotive, hospitality, fast-moving consumer durables, healthcare and construction. Responsive is Rated A- & A2 + by Infometrics and is listed on both the National Stock Exchange (NSE) and the Bombay Stock Exchange (BSE).

Company details: https://www.responsiveindustries.com/

Role Description

• The role involves managing inbound and outbound calls, understanding customer requirements, and presenting suitable furniture and furnishing products details.
• The Inside Sales Representative will qualify and follow up on leads, prepare quotations, support account management activities, and coordinate with the external sales and operations teams.
• Daily responsibilities include maintaining accurate records in the CRM system, tracking orders, ensuring timely communication with customers, and contributing to sales targets.
• The role also requires building long-term relationships, gathering market feedback, and supporting promotional campaigns to increase product adoption.

Qualifications

• 3 to 4 years experience in sales support profile
• Strong Inside Sales skills, with experience in handling inbound and outbound inquiries and converting prospects into customers.
• Ability to drive Customer Satisfaction through attentive Customer Service and effective problem resolution.

Regards,

HR Manager