Inside Sales Executive

Cromwell; Delhi; On-site; INR 420,000 - 700,000; Full time

Job summary

Cromwell India is seeking an Inside Sales Executive to drive growth through inbound and outbound calls, email and digital channels, managing existing accounts and converting leads via our authorised Resellers. You will build relationships, identify opportunities, handle quotes and deliver a high-quality customer experience while working with the Inside Sales team and wider sales functions across locations.

If you're commercially focused, resilient and comfortable with meaningful conversations,

Qualifications

• Experience in a customer-focused sales or inside sales role.
• Service and sales mindset with strong commercial acumen.
• Confident communication to influence customers and overcome objections.
• Digital mindset and ability to work across locations and systems.
• Disciplined, resilient and results-driven with strong time management.
• Team player with emotional intelligence and respect for company processes.

Responsibilities

• Generate incremental sales and increase customer loyalty by identifying opportunities to grow product sales, improve customer satisfaction and develop long-term business relationships.
• Proactively sell through direct marketing campaigns, follow up quotes and evaluate cross-sell, own-brand and cost-effective solution opportunities during customer conversations.
• Identify, contact and win new customers, while re-engaging former or inactive customers to understand their needs and develop renewed business relationships.
• Overcome objections and secure customer agreement for continued contact through the most appropriate sales channel, including arranging face-to-face conversations for larger opportunities when required.
• Create and deliver an activity plan to meet and exceed revenue, margin and online channel share targets.
• Present the Cromwell India value proposition, ensuring customers understand the value-added services available, while following company policies and completing any reasonable management requests.

Skills

Inside sales

Customer relationships

Telephone sales

Digital channels

Objection handling

Job description

As our new Inside Sales Executive, you'll support the growth of our sales function through inbound and outbound telephone activity, email and digital channels. You'll manage existing customer accounts, develop new business opportunities, follow up quotes and convert marketing leads into sales, with customer purchase orders fulfilled through our designated Authorised Resellers. Working closely with customers, the Inside Sales team and wider sales functions, you'll build strong relationships, identify opportunities and deliver a high-quality customer experience.

If you're commercially focused, resilient and confident having meaningful conversations with customers, we'd love to hear from you.

Some of your key responsibilities:

• Generate incremental sales and increase customer loyalty by identifying opportunities to grow product sales, improve customer satisfaction and develop long-term business relationships.
• Proactively sell through direct marketing campaigns, follow up quotes and evaluate cross-sell, own-brand and cost-effective solution opportunities during customer conversations.
• Identify, contact and win new customers, while re-engaging former or inactive customers to understand their needs and develop renewed business relationships.
• Overcome objections and secure customer agreement for continued contact through the most appropriate sales channel, including arranging face-to-face conversations for larger opportunities when required.
• Create and deliver an activity plan to meet and exceed revenue, margin and online channel share targets.
• Present the Cromwell India value proposition, ensuring customers understand the value-added services available, while following company policies and completing any reasonable management requests.

What do I need to be successful in this role?

• Experience in a customer-focused sales or inside sales role, with the ability to build relationships and have meaningful conversations by telephone, email and digital platforms.
• A service and sales mindset, with strong commercial acumen and the ability to identify opportunities that support customer retention and business growth.
• Confident and articulate communication skills, with the ability to influence customers, overcome objections and communicate value effectively.
• A digital mindset and good technical skills, with the adaptability to work across multiple locations and business applications as required.
• A disciplined, resilient and results-driven approach, with strong time management and the ability to manage activity against targets.
• A positive and authentic team player who demonstrates emotional intelligence, empathy, a commitment to personal development and respect for company processes.