Customer Care Executive

Sai Deepa Hospital; Hyderabad; On-site; INR 223,000 - 558,000; Full time

Job summary

Sai Deepa Hospital in Hyderabad invites applications for a full-time patient support executive. The role focuses on handling patient calls, appointment bookings, and front-office support to ensure smooth hospital operations.

Candidates must have at least 2 years in healthcare, 12th pass, and strong communication in Telugu, Hindi and English. Salary ranges from 20,000 to 50,000 per month based on experience; work from office at Chandanagar.

Qualifications

• Minimum 2 years of experience in a hospital or healthcare organization.
• Experience in patient support, hospital calling, appointment booking or front office.
• Strong communication and interpersonal skills.
• Ability to communicate in Telugu, Hindi and English.
• Comfortable handling a high volume of patient calls.
• Prior hospital/healthcare experience preferred.
• Full-time, work-from-office role in Chandanagar, Hyderabad.

Responsibilities

• Handle incoming and outgoing patient calls.
• Assist with appointment booking, confirmation, and rescheduling.
• Provide information on doctors, departments, timings, and services.
• Guide patients to the appropriate department or doctor.
• Maintain records of calls, enquiries, and appointments.
• Ensure a positive patient experience and coordinate with hospital staff.

Skills

Communication skills

Interpersonal skills

Multilingual communication

Education

12th pass

Job description

• Minimum 2 years of experience in a hospital or healthcare organization is mandatory.
• Candidates with experience in patient support, hospital calling, appointment booking, front office or healthcare customer support preferred.
• Should have strong communication and interpersonal skills.
• Ability to communicate comfortably in Telugu, Hindi and English will be preferred.
• Should be comfortable handling a high volume of patient calls.
• Must have a polite, patient and professional approach while dealing with patients and attendants.
• Candidates who have previously worked in a hospital/healthcare environment will be given preference.
• Minimum qualification: 12th pass.
• Full-time, work-from-office position in Chandanagar, Hyderabad.
• Salary: 20,000 50,000 per month, based on experience and skills.Role & responsibilities

Preferred candidate profile

• Handle incoming and outgoing calls from patients and attendants.
• Assist patients with appointment booking, confirmation, rescheduling and follow-ups.
• Provide information about doctors, departments, consultation timings and hospital services.
• Understand patient requirements and guide them to the appropriate department or doctor.
• Follow up with patients regarding appointments and enquiries.
• Coordinate with doctors, reception and hospital departments when required.
• Maintain accurate records of patient calls, enquiries and appointments.
• Handle patient concerns professionally and ensure a positive patient experience.
• Support the hospital team in improving appointment conversions and patient coordination.