Patient scheduler

GetixHealth, LLC; Bengaluru; On-site; INR 350,000 - 480,000; Full time

Benefits offered by this job

Night shifts

Two-way transport

Job summary

GetixHealth, LLC in Bengaluru (Bangalore) seeks an experienced customer support professional to handle international voice calls related to appointments and patient inquiries. You will maintain confidentiality, verify patient information, and coordinate scheduling with a patient-centric approach.

The role requires night shifts, strong communication, and the ability to work with CRM systems and call management tools.

Qualifications

• Graduate or postgraduate education is required.
• Experience in customer service or healthcare support is preferred.
• Minimum 1 year of international voice experience is required.
• Night shifts are part of the role.
• Two-way transport is provided.
• Work location is Bangalore, India.

Responsibilities

• Handle inbound and outbound calls regarding appointment reminders and scheduling updates.
• Provide clear and professional responses to patient inquiries, maintaining empathy.
• Assist patients in rescheduling, canceling, or modifying appointments.
• Address patient concerns and escalate complex issues to relevant departments.
• Verify and update patient demographics, insurance information, and contact details.
• Document all calls and interactions accurately in the system.
• Ensure compliance with privacy regulations and confidentiality of patient data.
• Deliver a positive patient experience while following scripts and guidelines.
• Assess patient needs and guide them to appropriate services and next steps.

Skills

Verbal communication

Customer service

Problem solving

Call handling

Time management

CRM systems

Education

Graduate or postgraduate

Tools

CRM software

Call management systems

Job description

About GetixHealth

GetixHealth supports hospitals, clinics, university medical centers, and other healthcare providers across the United States with comprehensive Revenue Cycle Management (RCM) solutions. The organization delivers customized services across the healthcare revenue cycle, including medical coding and billing, claims management, insurance eligibility verification, patient access services, Medicaid and Medicare support, and self-pay and bad debt collections. Through technology-enabled solutions and expert teams, GetixHealth helps healthcare providers improve operational efficiency and financial performance.

Key Responsibilities

• Handle inbound and outbound calls with patients regarding appointment reminders, confirmations, and scheduling updates.
• Provide clear and professional responses to patient inquiries while maintaining a patient-focused approach.
• Assist patients in rescheduling, canceling, or modifying appointments as needed.
• Address patient concerns and elevate complex issues to the appropriate departments when required.
• Verify and update patient demographic details, insurance information, and contact information during interactions.
• Maintain accurate documentation of all calls, patient interactions, and updates within the system.
• Ensure compliance with healthcare privacy regulations and maintain strict confidentiality of patient information.
• Deliver a positive and empathetic experience to patients while maintaining professionalism in all communications.
• Follow established call handling procedures, communication scripts, and service guidelines.
• Assess patient needs and provide appropriate guidance on available services and next steps.

Required Skills & Competencies

• Excellent verbal communication and interpersonal skills
• Strong customer service orientation and problem-solving ability
• Ability to handle high call volumes in a fast-paced environment
• Good organizational and time management skills
• Basic computer proficiency and ability to work with call management or CRM systems
• Ability to maintain patient confidentiality and adhere to compliance requirements

Requirements :

• Any Graduate / Postgraduate
• Prior experience in customer service, or healthcare support roles is preferred but not mandatory.
• Minimum 1 Years of International Voice experience is mandate
• Night Shifts
• Two way free transport
• Work Location : 4A building, Eco Space, Bellandur. Bangalore