Customer Support Executive

Krishna Institute Of Medical Sciences Ltd; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Krishna Institute Of Medical Sciences Ltd in Hyderabad invites a customer-focused Relationship Executive to manage patient and caller interactions, ensuring a courteous, efficient experience across touchpoints.

You will handle calls, resolve inquiries, guide patients through registration and appointments, log interactions accurately, and communicate hospital services with empathy in Hindi, English and Telugu.

Qualifications

• Fluent in Hindi, English and Telugu.
• Must be on-site at the hospital.
• Strong verbal communication with an empathetic tone.
• Experience in healthcare or call center preferred.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Address customer inquiries and complaints promptly.
• Provide accurate details about hospital services and policies.
• Guide patients through registration and appointment scheduling.
• Maintain precise records of all customer interactions.

Skills

Fluent in Hindi

Fluent in English

Fluent in Telugu

Empathetic communication

Stress management

Job description

We are seeking a professional, empathetic, and multilingual Customer Relationship Executive to manage our patient and customer communications. You will serve as the primary point of contact, ensuring a seamless and courteous experience for everyone interacting with our hospital.

Role & responsibilities

• Call Management: Handle incoming and outgoing customer calls professionally.
• Inquiry Resolution: Address customer inquiries and complaints promptly.
• Information Delivery: Provide accurate details about hospital services and policies.
• Patient Support: Guide patients through registration and appointment scheduling.
• Data Logging: Maintain precise records of all customer interactions.

Preferred candidate profile

• Language Proficiency: Fluent in Hindi, English, and Telugu.
• Work Environment: Must be available to work on-site at the hospital.
• Communication Skills: Strong verbal communication with an empathetic tone.
• Problem Solving: Ability to handle stressful situations calmly.
• Experience: Prior healthcare or call center experience is preferred.