Walk-in | Tele Caller

VCare; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

VCare in Bengaluru, India seeks a customer support professional to guide clients to clinics, handle inquiries, and resolve escalated issues. The role involves both inbound and outbound calls, scheduling appointments, and ensuring smooth communication across departments.

Fluency in English plus Kannada or Hindi is preferred, with strong listening and problem-solving abilities to meet daily targets. The position requires proactive outreach to prospective clients and building lasting client

Qualifications

• Excellent English and Kannada/Hindi speaking for customer interactions.
• Strong listening and communication abilities.
• Proven track record of meeting targets.
• Experience in prospecting and lead generation preferred.
• Ability to build relationships and work across teams.
• Problem solving and conflict resolution skills.

Responsibilities

• Guide clients to reach clinics.
• Resolve escalated customer complaints.
• Facilitate inter-department communication.
• Answer incoming calls for customer queries.
• Handle inquiries and provide service.
• Make outbound calls to prospective clients.
• Schedule appointments for clinics.
• Follow up with clients.

Skills

Communication skills

Active listening

Target achievement

Prospecting

Relationship building

Interpersonal skills

Problem solving

Job description

Job brief Roles and Responsibilities

• Guiding the clients to reach the clinics
• Resolving escalated customer complaints
• Facilitating efficient communication between departments
• Answering incoming calls for customer queries
• Handling inquiries
• Providing customer service support
• Making outbound calls to prospective clients
• Calling them and fixing up appointments for their respective clinic locality
• Follow up with clients

Required Skills

Communication Skills for English with Kannada/Hindi with good speaking fluency.

Active listening skills towards customer needs.

Meeting Targets/goals set by management.

Prospecting skills

Relationship-building

Interpersonal skills

Problem solving

Contact Details

Vikram-HR - 7305613334