Customer Support Executive

SRM Prime Hospital; Chennai District; On-site; INR 180,000 - 240,000; Full time

Job summary

SRM Prime Hospital in Tamil Nadu is seeking a courteous Call Center Associate to support patient communications, scheduling, and data entry. You will handle inbound calls, guide patients to doctors or departments, and ensure records are updated accurately.

The role emphasizes empathy, privacy compliance with HIPAA guidelines, and proficiency in MS Office and hospital CRM/HMS software. Prior healthcare or customer service experience is preferred; HS diploma required.

Qualifications

• Communication in local language and English with good telephone etiquette.
• MS Office and hospital CRM/HMS software proficiency.
• High school diploma; prior hospital/healthcare BPO or customer service experience preferred.
• Empathy, patience, multitasking, professional demeanor under pressure.
• Strict adherence to data privacy and HIPAA guidelines.

Responsibilities

• Handle inbound calls professionally and provide information about doctors or departments.
• Schedule, reschedule, and cancel appointments and manage reminders.
• Update patient records and call logs accurately in the database.
• Identify emergencies and transfer to the medical team immediately.
• Assist with insurance verification, billing inquiries, and follow-up calls.

Skills

Communication Skills

Technical Proficiency

Soft Skills

Confidentiality

Education

High school diploma or equivalent

Tools

MS Office

Hospital CRM/HMS software

Job description

Key Responsibilities

• Patient Communication: Answering inbound calls professionally, directing calls, providing directions, and handling inquiries about doctors or departments.
• Scheduling: Booking, rescheduling, and canceling patient appointments, along with managing appointment reminders.
• Data Management: Updating patient records and call logs accurately in the database.
• Emergency Handling: Identifying and prioritizing emergency calls, transferring them to the appropriate medical team immediately.
• Administrative Support: Assisting with insurance verification, handling billing inquiries, and sometimes making outbound calls to follow up on patient care.

Required Skills and Qualifications

• Communication Skills: Exceptional verbal and written communication in the local language and English, with good telephone etiquette.
• Technical Proficiency: Knowledge of computers, specifically MS Office, and experience with hospital CRM or HMS software.
• Education/Experience: High school diploma or equivalent; prior experience in a hospital, healthcare BPO, or customer service role is frequently preferred.
• Soft Skills: Empathy, patience, ability to multitask, and a professional demeanor under pressure.
• Confidentiality: Strict adherence to data privacy and HIPAA guidelines