Immigration Advisor - Thrissur

Keka Inc.; Thrissur; On-site; INR 350,000 - 650,000; Full time

Job summary

Keka Inc. is seeking an immigration consultant to provide expert guidance to clients, stay updated on global immigration rules, and ensure compliance throughout the process. The role involves counselling clients, advising on visa options, and coordinating document collection and progress tracking.

The ideal candidate will have a minimum of 2 years in the field, strong communication and CRM skills, and fluency in English and regional languages. Hindi is a plus.

Qualifications

• Bachelor’s degree in any stream.
• Minimum of 2 years in the relevant area.
• Excellent communication and interpersonal skills.
• Proficiency with CRM systems and other relevant software.
• Excellent written and oral communication in English and Regional language.
• Hindi would be an added advantage.

Responsibilities

• Counsel clients and inquiries about immigration products and services over the phone, email, and in person.
• Provide expert advice on visa options, eligibility criteria, and potential challenges.
• Collect basic documents from clients and ensure accuracy and completeness.
• Follow up with clients on payments.
• Stay informed about changes in immigration laws, policies, and procedures.
• Address client inquiries, concerns, and provide updates throughout the immigration process.
• Identify and address challenges during the immigration process and develop solutions.
• Maintain records/trackers of client interactions, immigration process, and outcomes.
• Generate reports on case status and compliance metrics.
• Educate clients on immigration policies, procedures, and potential changes.
• Any other additional responsibilities as required.

Skills

Communication

Interpersonal skills

Analytical thinking

Attention to detail

CRM proficiency

English fluency

Regional language

Hindi advantage

Education

Bachelor’s degree

Tools

CRM systems

Job description

Responsible for providing expert advice and assistance to clients and their enquiries selling Immigration products & services. This role involves staying abreast on immigration rues and regulations various countries, guiding clients through immigration process, and ensuring compliance with relevant regulations.

Specific responsibilities:

• §Responsible for counselling the clients, and their enquiries selling Immigration products & services, over the phone, through email & in person.
• §Provide expert advice on available visa options, eligibility criteria, and potential challenges.
• §Collect basic documents from clients and ensure accuracy and completeness of the same.
• §Follow up on clients on payments.
• §Stay informed about changes in immigration laws, policies, and procedures.
• §Address client inquiries, and concerns, and provide updates throughout the immigration process.
• §Identify and address challenges or issues that may arise during the immigration process. Work with clients to develop solutions and mitigate potential obstacles.
• §Maintain accurate and up-to-date records/trackers of client interactions, immigration process, and outcomes.
• §Generate reports on the status of immigration cases and compliance metrics.
• §Educate clients on immigration policies, procedures, and potential changes affecting their applications.
• §Any other additional responsibilities as and when required.

KEY INTERNAL INTERFACES KEY EXTERNAL INTERFACES

• Processing Team
• L&D Team
• HR Team

KEY SELECTION CRITERIA

Qualification

• § Bachelor’s degree in any stream

Experience

• Minimum of 2 years in the relevant area
• Strong attention to detail.
• Excellent communication and interpersonal skills.
• Analytical and critical thinking abilities.
• Proficiency with CRM systems and other relevant software.
• Excellent written and oral communication skills in English and Regional language.
• Hindi would be an added advantage

Functional skills

• Immigration laws and other countries, policies, and procedures of various countries
• Familiarity with job market trends and employer expectations in countries under portfolio.