Immigration Advisor - Trivandrum

ESP Engineered; Thiruvananthapuram; On-site; INR 300,000 - 500,000; Full time

Job summary

ESP Engineered in Thiruvananthapuram, Kerala is seeking a professional to provide expert advice and assistance in Immigration products & services. The role involves counselling clients, addressing their enquiries, and ensuring compliance with immigration laws while guiding them through the process.

The ideal candidate will stay informed about changes in immigration regulations, maintain accurate records, and generate reports on immigration cases. Strong communication skills are essential for this position.

Responsibilities

• Responsible for counselling clients on immigration products and services.
• Provide advice on visa options and eligibility.
• Collect and ensure accuracy of client documents.
• Follow up with clients on payments.
• Stay informed about immigration law changes.
• Address client inquiries and provide updates.
• Identify and resolve challenges in the immigration process.
• Maintain records of client interactions and outcomes.
• Generate reports on immigration cases.
• Educate clients on immigration policies and procedures.

Job description

Responsible for providing expert advice and assistance to clients and their enquiries selling Immigration products & services. This role involves staying abreast on immigration rues and regulations various countries, guiding clients through immigration process, and ensuring compliance with relevant regulations.

Specific responsibilities

• Responsible for counselling the clients, and their enquiries selling Immigration products & services, over the phone, through email & in person.
• Provide expert advice on available visa options, eligibility criteria, and potential challenges.
• Collect basic documents from clients and ensure accuracy and completeness of the same.
• Follow up on clients on payments.
• Stay informed about changes in immigration laws, policies, and procedures.
• Address client inquiries, and concerns, and provide updates throughout the immigration process.
• Identify and address challenges or issues that may arise during the immigration process. Work with clients to develop solutions and mitigate potential obstacles.
• Maintain accurate and up-to-date records/trackers of client interactions, immigration process, and outcomes.
• Generate reports on the status of immigration cases and compliance metrics.
• Educate clients on immigration policies, procedures, and potential changes affecting their applications.
• Any other additional responsibilities as and when required.