Immigration Advisor - Kakinada

ESP Engineered; Kakinada; On-site; INR 350,000 - 500,000; Full time

Job summary

ESP Engineered in Kakinada is looking for an Immigration Advisor to provide expert advice and assistance to clients regarding immigration products and services. The role requires counseling clients over the phone, email, and in person, while ensuring compliance with immigration laws.

Ideal candidates should have a Bachelor’s degree, a minimum of 2 years of relevant experience, and excellent communication skills in English and regional languages. Join us to facilitate clients through the immigration process while keeping abreast of regulatory changes.

Qualifications

• Bachelor's degree in any stream.
• Minimum of 2 years experience in immigration services.
• Fluent in English and a regional language.

Responsibilities

• Counsel clients on immigration products and services.
• Provide expert advice on visa options and eligibility.
• Maintain records of client interactions and immigration processes.
• Stay updated on immigration laws and provide client updates.

Skills

Strong attention to detail

Excellent communication and interpersonal skills

Analytical and critical thinking abilities

Proficiency with CRM systems

Excellent written and oral communication skills in English

Familiarity with immigration laws

Knowledge of job market trends

Education

Bachelor’s degree in any stream

Tools

CRM systems

Job description

Responsible for providing expert advice and assistance to clients and their enquiries selling Immigration products & services. This role involves staying abreast on immigration rues and regulations various countries, guiding clients through immigration process, and ensuring compliance with relevant regulations.

Specific Responsibilities

• Counselling the clients, and their enquiries selling Immigration products & services, over the phone, through email & in person.
• Provide expert advice on available visa options, eligibility criteria, and potential challenges.
• Collect basic documents from clients and ensure accuracy and completeness of the same.
• Follow up on clients on payments.
• Stay informed about changes in immigration laws, policies, and procedures.
• Address client inquiries, and concerns, and provide updates throughout the immigration process.
• Identify and address challenges or issues that may arise during the immigration process. Work with clients to develop solutions and mitigate potential obstacles.
• Maintain accurate and up-to-date records/trackers of client interactions, immigration process, and outcomes.
• Generate reports on the status of immigration cases and compliance metrics.
• Educate clients on immigration policies, procedures, and potential changes affecting their applications.
• Any other additional responsibilities as and when required.

Key Interfaces

• Processing Team
• L&D Team
• HR Team

Selection Criteria

Qualification

• Bachelor’s degree in any stream

Experience

• Minimum of 2 years in the relevant area

Functional Skills

• Strong attention to detail.
• Excellent communication and interpersonal skills.
• Analytical and critical thinking abilities.
• Proficiency with CRM systems and other relevant software.
• Excellent written and oral communication skills in English and Regional language.
• Hindi would be an added advantage.
• Immigration laws and other countries, policies, and procedures of various countries
• Familiarity with job market trends and employer expectations in countries under portfolio.